What are the responsibilities and job description for the Customer support position at Collabera?
Title : Customer Support Location : Orlando, FL 32808 Duration : 2 Months (Possible Extension)Payrange : $20 - 22 / hr Description : CARE Associate We are seeking a highly motivated and customer service-oriented individual to join our team.
The ideal candidate will excel at engaging with customers, resolving inquiries, and promoting our self-service tools. This role focuses on providing outstanding customer support while encouraging the use of our digital self-service platforms to streamline processes such as payments, invoicing, and account management.
Position Responsibilities : Handle inbound customer calls professionally and courteously, addressing inquires and concerns about account balances, billing, and payment options.
Take payments over the phone securely and assist customers in understanding their payment options. Educate customers on the benefits of using self-service tools to manage their accounts independently.
Track and log customer interactions, payment processing, and resolutions in the company's CRM system. Top 3 Must-Haves (Hard and / or soft Skills) Customer Service Skills Attention to detail High-stress / volume phone calls Spanish speaking a BONUS!!!! Top 3 Nice-To-Haves (Hard and / or soft Skills) Good team player Good attitude Efficient Willing to learn General knowledge of accountingIf interested, Kindly share your resume at Jigyasa.issar@collabera.com
Last updated : 2024-11-23
Salary : $20 - $22
