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Operations Manager

Collabera
Port Allen, LA Full Time
POSTED ON 1/25/2025
AVAILABLE BEFORE 4/23/2025

Primary Responsibilities :

  • Operate business and support processes for strategic customers, including marketing, revenue sharing, billing / invoicing, etc. Respond to strategic customer inquiries / issues.
  • Coordinate with internal stakeholders to identify retention risks and growth opportunities with strategic customers.
  • Collect and synthesize customer feedback to help inform business / support gaps and product roadmaps. Partner with technical support teams for ad-hoc engineering projects / engagements

Basic Qualifications :

  • 5 years of experience in customer-facing enterprise account management.
  • 2 years of experience with internal financial processes, SaaS, and / or crypto. Basic familiarity with reporting / spreadsheets and business writing.

    • Pay Range :

  • 60 / hr - $66 / hr

    • Salary : $60 - $66

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