What are the responsibilities and job description for the Patient Services Specialist position at Collabera?
About the Role :
The Patient Services Specialist is responsible for providing exceptional customer service to patients by handling appointment scheduling, patient registration, insurance verification, and medical billing inquiries. This role ensures a smooth patient experience by coordinating with healthcare providers, maintaining accurate records, and assisting with front-desk operations.
Key Responsibilities :
- Handle incoming calls, emails, and inquiries, providing accurate and timely assistance.
- Maintain customer records and ensure data accuracy in company systems.
- Resolve customer concerns efficiently while delivering a positive service experience.
- Collaborate with internal teams to escalate and resolve issues as needed.
- Adhere to company policies and procedures while maintaining confidentiality.
Education :
Experience :
Salary : $17 - $18
