Service Coordinator- Contract Management

We are seeking a highly organized and experienced Service Coordinator III to oversee service coordination and ensure the timely and efficient execution of service tasks. This role requires strong communication skills, excellent proficiency in Microsoft Office and Google Suite, and the ability to collaborate with cross-functional teams to ensure superior customer satisfaction.

Key Responsibilities:

• Service Coordination: Manage and coordinate service requests and projects from initiation to completion.
• Customer Interaction: Address customer inquiries and issues professionally and promptly.
• Team Collaboration: Work closely with internal teams (Customer Success Managers, Project Managers, technicians) to resolve service-related issues.
• Documentation: Manage service contracts, reports, purchase orders, and forecast documentation.
• Vendor Management: Handle payment/billing issues and ensure accurate invoice processing.
• Contract Management: Coordinate contract loading, renewals, and changes with the Service Contracts team.
• Issue Resolution: Handle escalations and resolve service issues to ensure customer satisfaction.
• Event Planning: Organize quarterly team meetings and other internal events.

Required Qualifications:

• Education: Bachelor’s degree in business administration or a related field.
• Experience: 3-5 years in service coordination, administrative roles, or a related field.
• Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Suite, Salesforce.
• Communication: Excellent verbal and written communication skills.
• Organization: Strong organizational and multitasking abilities with excellent time management.
• Problem-Solving: Analytical skills to resolve complex service issues.
• Financial Understanding: Basic knowledge of cost management and revenue forecasting.

Preferred Qualifications:

• Industry Experience: Service contract management experience, ideally in a technology or business services environment.