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Telecommunications Attendant
Contract : Palo Alto, California, US
Salary Range : 18.00 - 22.00 | Per Hour
Job Code : 358726
End Date : 2025-03-14
Days Left : 20 days, 2 hours left
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Position Details
Client - Educational Services
Title - Telecommunications Attendant
Location - Palo Alto, CA 94305
Duration - 04 months Possible extension
Schedule - Shift hours : Between 5 AM - 11 PM
Start Date : ASAP
Pay Range : $ 18 / hr - $ 22 / hr
About the Role :
Telecommunications Attendants act as the primary point of public contact to answer, process, page, and direct calls serving the faculty, staff, and students of the University, Medical Center, and SLAC.They report to the Supervisor of the Operator Services Unit and work under the daily routine direction of the shift Lead.Attendants work independently and share group responsibilities with other employees as needed.Responsibilities :
Provide directory listings and information; connect callers to the appropriate department, faculty or staff member, physician, patient, or student; establish conference calls.Quote long-distance calling rates; clarify system dialing capabilities; provide general assistance in using telephone and paging systems.Page Medical Center doctors and staff for incoming callers; announce pages within the Medical Center; provide doctor-patient support during off-hours.Dispatch medical emergency teams for the Medical Center in response to medical alert notifications.Provide off-hours coverage and support for the client entities.Utilize call center and collaboration applications and systems to ensure first call resolutions.Carry out various administrative tasks, including maintaining information and paging directory databases, creating internal reports, and processing internal forms.Participate in process and performance improvement efforts.Adhere to safety rules.
Education Qualification :
Experience working in a customer service-oriented environment, preferably in a university or medical center setting.Polished telephone etiquette and communication skills in English.Ability to interface effectively with high-level professionals and clients.Ability to operate all telecommunications equipment and computerized keyboard skills.Hands-on experience with MAC or DOS systems and console operations.Familiarity with automated paging systems.Ability to work in a team environment.Required Skills :
Ability to handle high volumes of calls.Reading, writing, and spelling skills.Ability to exercise tact and diplomacy under pressure.Knowledge of the Client (University, Medical Center, SLAC), dispatch procedures, medical terminology, and disciplines.Job Requirement
MedicalCallCallsCallingTelecommunicationsCall centerReach Out to a Recruiter
RecruiterEmailPhoneRohit Roashanrohit.roashan@collabera.comApply Now
Salary : $18 - $22
