What are the responsibilities and job description for the Telecommunications Attendant I position at Experis?
Our client, one of the Largest multinational Company in the US is looking for a Telecommunications Attendant I in Onsite - Stanford, CA 94305 United States location.
Job Title : Telecommunications Attendant I
Duration : 6 Month Contract
Location : Onsite - Stanford, CA 94305
Job Responsibilities
- Provide directory listings and information; connect callers to the appropriate department, faculty or staff member, physician, patient or student; establish conference calls.
- Quote long-distance calling rates; clarify system dialing capabilities; provide general assistance in using telephone and paging systems.
- Page Medical Center doctors and staff for incoming callers; announce pages within the Medical Center; provide both general and specific doctor-patient support during off-hours using on-call rosters and other pertinent reference documents, electronic and hard copy.
- Dispatch medical emergency teams for the Medical Center in response to medical alert notifications (e.g., cardiac arrest, trauma, fire, chemical spills, disaster recovery, and police emergencies).
- Utilize call center and collaboration applications and systems to ensure first call resolutions.
- Carry out various administrative tasks, including maintaining information and paging directory databases, creating internal reports, reference material and archives, performing system diagnostics, test routines or system searches, and processing internal forms.
- Participate in process and performance improvement efforts : This includes regularly acting as a mentor to co-workers in the effort to improve call handling and customer services skills, assisting with training of co-workers, and reviewing, updating, and suggesting improvements to processes and process documentation.
Requirements :
Working Conditions
May be required to work overtime on weekends holidays, or on changing and / or unscheduled shifts; requires maintaining means of contact during off-hours (for example, a current telephone number or beeper).
Why Work for Us
Here at Experis, We care about people and the role of work in their lives. We respect people as individuals, trusting them, supporting them, and enabling them to achieve their aims in work and in life. We have been recognized in multiple ways for our ability to do this successfully
if you are interested in working with us and learning more about this opportunity, Click the apply button now and start the path of a new adventure
