Client Operations Business Analyst

What you'll do :

• Data Analysis & Reporting :
• Partner with Client Ops Manger and CX Insights to support creating and delivering reporting requests to clients.
• Create and maintain reports and dashboards that monitor key performance indicators (KPIs), service delivery metrics, and operational trends.
• Conduct ad-hoc data analysis as needed to support client-specific requests, project evaluations, and process improvements in partnership with CH’s client performance teams.
• Business Requirements & Process Improvement :
• Work with Client Ops Manager and other internal stakeholders to gather business requirements and translate them into actionable data-driven solutions.
• Identify opportunities for process improvements based on data analysis and collaborate with operations teams to implement changes.
• Assist in the development and optimization of business processes to ensure maximum efficiency, accuracy, and client satisfaction.
• Client Support & Communication :
• Provide data-driven support to client-facing teams, helping them resolve issues, improve service delivery, and enhance client relationships.
• Communicate complex data insights in a clear and concise manner to clients and senior leadership, ensuring the alignment of operations with client needs.
• Collaborate with clients to track performance metrics and provide insights that help improve service offerings and client satisfaction.
• System & Data Integrity :
• Ensure data integrity, accuracy, and completeness across multiple systems and platforms used by Collective Health
• Work with IT and other departments to ensure data is consistently updated, stored, and accessible for reporting and analysis.
• Documentation & Compliance :
• Create and maintain detailed documentation for data analysis and maintenance processes, business requirements, and system configurations.
• Support compliance efforts by ensuring that all data-related activities adhere to company policies, industry regulations, and client-specific requirements.
• Project Support :
• Assist with back end support of client onboarding, annual enrollment, and other project-related activities that require data analysis or business process evaluation.
• Support the implementation of new systems, tools, or client initiatives from a data and process perspective as they relate to Client Support.

To be successful in this role, you'll need :

Bachelor's degree in a related field such as information systems, computer science, business administration, etc.

5 years of experience in a data analysis, business analysis, or operations role.

Experience using Airtable for client implementations and renewals

Pay Transparency Statement

This is a hybrid position based out of one of our Lehi office. Hybrid employees are expected to be in the office two days per week.

The pay rate for an internal position takes into consideration multiple factors including geographic location, qualifications, experience, and internal equity as compared against peers. Please note that an equitable pay rate may fall anywhere in the range described in the job posting. If you have any questions about the pay rate for a role, please connect with the role’s recruiter.

In addition to the salary, you will be eligible for benefits like health insurance, 401k, and paid time off.