Senior Specialist, Social Worker

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

Collective Health is looking for a full time, experienced, and forward - looking Licensed Clinical Social Worker to guide and support members facing complex conditions driven by data, shaped by evidence-based best practices, and supported by world-class customer service. The SW Care Managers are part of an interdisciplinary care team located in Collective Health’s Lehi, Utah office. The SW Care Manager will ensure that our members’ care is optimally coordinated.

What You'll Do

We are looking for an expert Licensed Clinical Social Worker who is adept at navigating people - to - care resources and managing complex medical conditions. The Social Worker would be responsible for providing telephonic care management including, but not limited to:

• Lead outreach efforts to high-risk individuals with complex medical conditions through telephonic or electronic outreach
• Complete telephonic social work assessments and care plans for patients with behavioral, social, financial and environment problems
• Educate and empower members using decision support through multiple modalities including telephone and email to help members achieve their health goals
• Identify and discuss current barriers related to member’s current condition and provide interventions to address these barriers
• Provide emotional support, behavioral health navigation, and assist with benefits
• Coordinate a range of services, including community resources and health benefit resources
• Utilize motivational interviewing to assist members to become self sufficient in their care planning
• Participate in clinical interdisciplinary rounds
• Work collaboratively on co-managed cases with nurses, pharmacists, and dietitians
• Work cross functionally with other teams to assist with benefits and claims questions
• Spend 85% of your time in the direct case management role and 15% on project work and other opportunities as they are available
  
  

To Be Successful In This Role, You

• Have an active LCSW
• Have 3-5 years experience in case management; experience at a payer is a plus
• Bilingual (Spanish/English) Highly preferred
• Are passionate, empathetic, and excited to help people
• Are independent, tenacious, and capable of identifying and implementing best practices
• Are capable of thinking creatively to implement care navigation solutions that challenge status quo
• Are driven, able to carry a caseload and prioritize to complete daily tasks and outreach while meeting operational expectations
• Are tech savvy; able to talk, type, and navigate an electronic chart with ease
• Are proficient in Google suite, such as Google Sheets, Docs, etc.
• Are okay with working in a telephonic social work role (no direct/face to face patient contact)
• Are okay with a role that does not involve providing individual therapy
• Are a problem solver using best practices to achieve goals
• Are comfortable with ambiguity and open to collaborating with people across different teams
• Have experience at a health technology startup
• Experience working with diverse patient populations, including LGBTQ
• A strong moral compass and commitment to Collective Health’s core values of integrity, transparency and trust
• Additional Case Management Certification is a plus
• Discharge planning, complex care coordination, behavioral health, and/or home health experience preferred
• Oncology, behavioral health, pediatrics, and/or maternity experience a plus
  
  

Pay Transparency Statement

This is a hybrid position based out of one of our Lehi, UT or Plano, TX offices, with the expectation of being in-office two days per week in Lehi and three days per week in Plano.

The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/.

Lehi, UT Pay Range

$85,750—$107,000 USD

Plano, TX Pay Range

$94,750—$118,000 USD

Why Join Us?

• Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
• Impactful projects that shape the future of our organization
• Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
• Flexible work arrangements and a supportive work-life balance
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com.

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