What are the responsibilities and job description for the Call Center Supervisor position at Collective Solution?
UnifyCX is looking for an extraordinary Call Center Supervisor to join our motivated and ambitious team.
What Will You Do?
As a Call Center Supervisor , you will motivate Customer and Sales Support agents within your team, driving them to achieve their best, and strive to deliver customer experiences of the highest standard.
Ideal candidates for this position will be outgoing, intelligent, dependable, and ready to take their career to the next level with a growing company.
The position will be based in our Philippine Call Center in Quezon City. In this role you will :
- Lead and inspire a team of Customer and Sales Support agents to deliver excellent levels of individual / team performance and customer satisfaction
- Monitor daily workflow and ensure that correct procedures are followed
- Keeping up to date with business development and new product lines
- Support the Program Manager to highlight operational risks and areas of improvement
- Manage the fair and consistent application of performance management and disciplinary measures as necessary
- Identify system and workflow improvements to enhance the team's efficiency
- Support agent escalations and manage according to established workflow
- Escalate any appropriate problems to senior management
- Works with team leadership to develop, implement and monitor CES development plans with an overall focus on customer service and technical support skills
- Performs other duties as assigned
Who You Are :
To be considered, candidates are expected to have the following :
Who We Are :
GlowTouch is a Louisville KY USA-based company that provides personalized contact center, business processing, and technology outsourcing solutions. In nearly two decades of operations, we have grown from a few employees in a single location to global company with thousands of staff members who support an international clientele.
Putting People First" is not just a motto; it's who we are and what we do . We value our employees, customers, and communities. We don't hire for jobs; we help employees map out careers with us and have an enviable retention rate. Many clients have been with us for decades because we go beyond doing what is expected. A lot of companies talk of having a family atmosphere; we put those words into action.
Location : This role will be located on the 20th Floor Robinsons Exxa Tower, Quezon City.
Education : Bachelor's Degree required or equivalent combination of education and business experience
Hours : Must be able to work flexible schedule- Call center could be open 24x7, 365 days a year
Benefits : GlowTouch offers a comprehensive benefits package with HMO and Life insurance on Day 1
GlowTouch is a certified woman-owned business and an EOE employer who welcomes diversity.
Job Posted by ApplicantPro
