House Supervisor

Why choose the College of Lake County for your next opportunity?

The College of Lake County (CLC) offers a competitive salary, excellent benefits that includes Blue Cross Blue Shield of Illinois health, Delta Dental and Superior Vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a compressed work week in the summer (Closed Fridays!), generous vacation, sick and personal time off and 14 paid holidays each year. Some benefits will not be available for part-time employees (ex: health insurance).

CLC is a comprehensive community college located in northeastern Illinois committed to being an innovative educational institution providing life-changing paths for our students by offering exceptional learning experiences. CLC achieved a milestone in 2025 with its designation as a Leader College of Distinction. CLC is part of the Achieving the Dream (ATD) Network, made up of 300 colleges committed to supporting student success at their institutions and promoting economic vitality throughout their communities. CLC has been a member of the ATD Network since 2019 and has held Leader College status since 2023.

CLC aspires to be a place where every student succeeds, every employee thrives, so that every business achieves and every community grows. Our mission is to be innovative and value-driven in supporting student success through developing and encouraging employees of all backgrounds on their journey toward achieving personal and professional growth.

Position Title:

House Supervisor

Department:

JM - Patron Services Sub Department

Position Type:

Staff

Job Family:

Part-Time Staff Under 20 Hours

Job Summary:

The Part-Time Staff Under 20 Hours House Supervisor is an integral part of the team at The James Lumber Center for Performing Arts (JLC). The JLC’s mission is to present high-quality, professional entertainment experiences, celebrate and showcase the variety and value of the performing arts and provide support to college and community programs, activities and educational events held in our facility. The JLC is committed to the principles of access, inclusion, diversity and equity in our center partnerships, department staffing, facility scheduling, artistic programming and presentational use.

The person in this role is responsible for the coordination and staff supervision of front of house operations during events, such as usher and concessions event support and event lobby activities such as meet and greets, merchandise sales and receptions. This position will work with a wide variety of community members, staff, faculty and students. This is a collaborative position, providing an immersive experience in Front of House performance support.

If you are a lover of live performances, you will have the opportunity to experience many amazing shows while working in a supportive and creative environment!

Posting Date:

04/11/2025

Expected Start Date:

05/01/2025

Compensation Grade:

Part-Time Staff Under 20 Hours

Full-Time/Part-Time:

Part time

Location:

Grayslake Campus

Total Hours Per Week:

19

Job Description:

Summary of Essential Functions:

1. Supervise front of house Part-Time Staff Under 20 Hours and student workers during performances and activities, including outside rentals and in-house events as required; attend to patron concerns; respond to CLC departmental, guest artist and rental needs associated with performances; and serve as a liaison with other CLC departments (Health Services, CLC Police, Facilities) in order to communicate front of house concerns during events.
2. Identify, train and assist front of house Part-Time Staff Under 20 Hours for performances and events including ushers, greeters, coatroom and concession staff.
3. Assist with the special needs of in-house, touring and rental groups during events, such as concessions, disability access, etc.
4. Submit required front of house reports, including incident reports, event activity reports, house counts, etc.
5. Assist with the distribution of promotional materials for performances, including playbills, flyers, audience comment and survey cards, and other materials as approved by the Patron Service Coordinator or Executive Director.
6. Open concession sales with cash bank, review reconciliation at completion of sales, and ensure that cash bank and revenue are correct, labeled and deposited in the box office safe after events.
7. Perform other duties as assigned.

Required Qualifications:
1. High School diploma or equivalent.
2. Previous work experience that includes either customer service and/or front of house experience in a performing arts environment (dance, music or theater).
3. Excellent oral and written communication skills.
4. Strong organizational skills with attention to details.
5. Computer experience with Microsoft Word.

Desired Qualifications:
1. Previous house management experience in a performing arts venue.
2. Knowledge and professional exposure to facility management.
3. Previous supervisory experience.
4. Bilingual in Spanish and English.

Pay Rate: $15.50/hr.

Part-Time Staff Under 20 Hours are not eligible to participate in certain benefit offerings at the College, including tuition reimbursement, tuition waiver, or health insurance. Part-Time Staff Under 20 Hours will be eligible for paid time off dependent on scheduled hours.

EEO Statement

College of Lake County is an Equal Opportunity Employer with a policy of non-discrimination. Qualified applicants are considered without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history).