What are the responsibilities and job description for the Student Success Manager position at College of Lake County?
Position Title:
Student Success ManagerDepartment:
Adult Education & ESL Operations DepartmentPosition Type:
StaffJob Family:
ProfessionalJob Summary:
The College of Lake County (CLC) is currently looking to hire a Student Success Manager. The Student Success Manager, under the supervision of the Dean of the Adult Education and ESL Division, is responsible for the student success program that involves meeting ICCB performance targets on transition to college and workforce metrics. This position plans, implements, monitors, and reports on the student success initiatives to increase transition to college and the workforce. The Adult Education Student Success Manager is also accountable for the assessment, measurement and reporting of transition outcomes. This position supervises three full-time and one part-time specialist positions that provides overall management of student success and transition services.CLC offers a competitive salary, excellent benefits that includes Blue Cross Blue Shield of Illinois health, Delta Dental and Superior Vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a compressed work week in the summer (Closed Fridays!), generous vacation, sick and personal time off and 14 paid holidays each year. Some benefits will not be available for part-time employees (ex: health insurance).
CLC is a comprehensive community college located in northeastern Illinois committed to being an innovative educational institution providing life-changing paths for our students by offering exceptional learning experiences. CLC achieved a milestone in 2023 with its designation as a Leader College. This national recognition awarded by the Achieving the Dream Network is the result of improved student outcomes through the CLC’s relentless commitment to transformational change and the implementation of innovative practices within the student success model over the past few years.
CLC aspires to be a place where every student succeeds, every employee thrives, so that every business achieves and every community grows. Our mission is to be innovative and value-driven in supporting student success through developing and encouraging employees of all backgrounds on their journey toward achieving personal and professional growth.
Posting Date:
01/10/2025Expected Start Date:
02/03/2025Compensation Grade:
C43Full-Time/Part-Time:
Full timeLocation:
Grayslake CampusTotal Hours Per Week:
40Job Description:
Project Leadership: 65%
1) Manages the planning, implementation, monitoring, and reporting of student success initiatives to meet ICCB performance, particularly transition to college and workforce metrics.
2) Manages the development of programs for transition into college transfer and career programs and the workforce.
3) Supervises staff providing student support services, coaching, and transition programs to college or the workforce to help students reach their academic, career, and educational goals.
4) Provides guidance and expertise in the use of data to increase enrollment and to develop curriculum, instructional support, teaching strategies, tutoring, and student support services to meet transition metrics.
5) Assist with identifying, writing, and reporting on grants associated with transitions.
Department Operations and Procedures: 20%
1) Using case management systems, develops regular progress reports showing student cases notes on their transition to college and workforce progress.
2) Uses technology efficiently and effectively to implement, monitor and report on progress of student success initiatives.
3) Plans and implements recruitment strategies for transition programs such as Bridge and ICAPS to industry clusters.
4) Works with the Adult Education Data and Academic Operations Supervisor, and the Institutional Effectiveness, Planning & Research to conduct studies on effective student success initiatives.
5) Supports the Dean, faculty and staff in developing transition programs or courses that will meet program objectives.
Student and Customer Service: 10%
1) Coordinates specific activities such as the HSE graduation, Student Success Fair, Job Fairs, and other student success events.
2) Collaborates with faculty and staff from the Division and other areas of the college to develop retention, transition, performance, and other student success programs.
Other: 5%
1) Attends required ICCB Adult Education meetings
2) Attends the Area Planning Council District 532 meetings
3) Other duties as assigned by the Dean
1) Manages the planning, implementation, monitoring, and reporting of student success initiatives to meet ICCB performance, particularly transition to college and workforce metrics.
2) Manages the development of programs for transition into college transfer and career programs and the workforce.
3) Supervises staff providing student support services, coaching, and transition programs to college or the workforce to help students reach their academic, career, and educational goals.
4) Provides guidance and expertise in the use of data to increase enrollment and to develop curriculum, instructional support, teaching strategies, tutoring, and student support services to meet transition metrics.
5) Assist with identifying, writing, and reporting on grants associated with transitions.
Department Operations and Procedures: 20%
1) Using case management systems, develops regular progress reports showing student cases notes on their transition to college and workforce progress.
2) Uses technology efficiently and effectively to implement, monitor and report on progress of student success initiatives.
3) Plans and implements recruitment strategies for transition programs such as Bridge and ICAPS to industry clusters.
4) Works with the Adult Education Data and Academic Operations Supervisor, and the Institutional Effectiveness, Planning & Research to conduct studies on effective student success initiatives.
5) Supports the Dean, faculty and staff in developing transition programs or courses that will meet program objectives.
Student and Customer Service: 10%
1) Coordinates specific activities such as the HSE graduation, Student Success Fair, Job Fairs, and other student success events.
2) Collaborates with faculty and staff from the Division and other areas of the college to develop retention, transition, performance, and other student success programs.
Other: 5%
1) Attends required ICCB Adult Education meetings
2) Attends the Area Planning Council District 532 meetings
3) Other duties as assigned by the Dean
Required Qualification(s)
- Bachelor’s degree.
- A minimum of five (5) years working at a post-secondary educational institution, adult education, social service agency, or non-profit organization or related experience.
- A minimum of two (2) years' supervisory experience.
- Excellent written and oral communication skills.
- Strong project management, organizational, and presentation skills.
- Ability to synthesize, summarize, interpret, and report on outcomes.
- Proficiency in the Microsoft suite of applications, information systems, and databases.
- Proven ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural and ethnic backgrounds of community college students, faculty, and staff, including those with disabilities; establish and maintain effective working relationships with those contacted in the course of work.
Desired Qualification(s)
- Master’s degree.
- Valid driver’s license and clean driving record.
- Ability to lead and facilitate meetings and workshops.
- Experience working with people with diverse backgrounds and abilities.
- Bilingual in Spanish and English
Salary:
$63,731- $70,000 The salary offer in this range will be based on education and experience. This range is firm.
EEO Statement
College of Lake County is an Equal Opportunity Employer with a policy of non-discrimination. Qualified applicants are considered without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history).
Salary : $63,731 - $70,000
