Non-Traditional Outreach Coordinator

Under the direction of the Senior Admissions Coordinator, the Non-Traditional Outreach Coordinator will support enrollment efforts with considerable partnership with other departments across campus, including Workforce. The Admissions Coordinator, Non-Traditional/ Adult Learner, supports the College of Southern Idaho’s enrollment efforts by engaging with prospective Non-Traditional, returning Stop-Out students and the public. This role requires effective recruitment strategies through diverse methods, including one-on-one meetings, group presentations (large and small), and virtual delivery using synchronous and asynchronous technologies.

Recruitment and outreach efforts will involve different methods, including but not limited to one-on-one meetings, large and small group presentations, fairs and events, and distance delivery utilizing synchronous or asynchronous technologies. This position is a first point of contact with the public and prospective students, which requires professionalism, enthusiasm, relationship building, in-depth knowledge of college resources, programs, people, and policies, as well as public speaking skills with a positive attitude and outgoing attitude to student support and a commitment to higher education.

The Non-Traditional Outreach Coordinator will assist in continually assessing and improving the effectiveness of various recruiting and retention strategies (to include but not limited to utilizing the PowerBI reports) to ensure maximum yield and return on investment.

ESSENTIAL FUNCTIONS

Outreach & Engagement (40%)

• Develop and execute outreach programs aimed at re-engaging Non-Traditional students.
• Collaborate with marketing teams to craft communications that resonate with former students and prospective non-traditional learners.

Student Support Services (30%)

• Assist returning and new non-traditional students in navigating enrollment processes, financial aid applications, and campus resources.
• Provide academic support and connect students to support services such as tutoring, career advising, and mental health resources.

Program Coordination (20%)

• Organize workshops and informational sessions focused on strategies for successful reintegration into college life and overcoming challenges specific to non-traditional learners.
• Work with academic departments to align programs with student needs and workforce trends.

Data Tracking & Reporting (10%)

• Maintain detailed records of outreach activities and student progress using campus database systems.
• Report on engagement metrics and outcomes to the Director of Admissions.

Required Qualifications:

• Associate’s degree or a related experience.
• Experience in higher education student services, especially with adult or non-traditional students.
• Strong communication and organizational skills.
• Ability to build relationships with diverse student populations and community partners.

UNIQUE FUNCTIONS

• Fosters and develops relationships with community organizations and other educational and business partners.
• Understands, commits to, and advocates for the mission, vision, values, goals, and objectives of the Student Access division and the College.
• Researches and employs best/high impact recruiting practices.
• Assists with the development and implementation of a comprehensive and effective recruiting strategy.
• Communicates and collaborates closely with faculty and department chairs to be able to effectively promote their programs and services.
• Works closely with student services staff from advising, financial aid/scholarships, Office of the Registrar, Career Center, etc.
• Represents the division and the College in a professional manner to various internal and external constituents and groups.
• Ensures effective cost control, judicious use of limited funds, and strictly adheres to the approved budget.
• Promotes diversity, inclusion, equity, and open access and other duties that may be found on the complete job description.

Special Skills Preferred:

• Bilingual in English and Spanish
• Ability to develop targeted communication strategies.
• Knowledge of student support services and community resources.
• Understanding of barriers to higher education that affect non-traditional students.

MINIMUM QUALIFICATIONS AND SKILLS

• Prefer an associate degree or specialized knowledge and training which may be obtained through vocational secretarial training or equivalent working experience.
• Demonstrated ability to meet the duties and responsibilities outlined in this job description.
• Ability to work remotely and independently.
• Previous transition coordinator, dual credit, or student related services experience.
• Strong focus on student success and high school relationships.
• Organizational skills to work within prioritized needs.
• Excellent interpersonal communication and public relations skills to meet people courteously and to work with all ages and socioeconomic groups.
• A strong service orientation or desire to meet people’s needs, handle challenging situations and provide customer service and promote teamwork within the department, the college and community.
• Two or more years of experience involving exceptional student/customer service.
• Proficiency in oral, written, and interpersonal communication skills.
• Requires regular timely and accurate follow-up and support.
• Flexible and able to work on multiple tasks at once.
• Excellent listener.
• Great attitude, positivity, and desire to support Early College team and our students.
• Strong computer and technical skill knowledge.
• Willingness to receive additional training to improve job skill set.
• Good judgment and professionalism in dealing with pressures and meeting deadlines.
• Ability to listen, takes directions, and communicates effectively both verbally and in writing.
• Has respect for the opinions of others and behaves in such a way as to ensure an atmosphere of respect and trust.
• Ability to attend to detail and follow directions with thoroughness and accuracy.
• Self-motivated to take assignments and carry them through from initial stages to completion.
• Demonstrated ability in business communication, including proper Business English usage, composition, punctuation, and spelling.
• Flexibility of work schedule when needed.
• Able to maintain confidentiality with all matters.

TECHNICAL EXPERTISE REQUIRED

• Proficiency in appropriate computer software including Microsoft Office, e-mail, telephone skills, and other related office systems.
• Ability to quickly learn the CSI registration, business office, and other computer systems including Web design and maintenance skills.
• Demonstrated ability to learn and use CSI’s digital systems.

WORK SCHEDULE AND CONDITIONS

• Hours will generally be that of the current college schedule.
• Will include road travel to various high school sites.
• Schedule may include late afternoons, evenings, and occasional weekends.
• Good judgement and professionalism in dealing with pressures and meeting deadlines.
• May require the use of a personal, reliable vehicle. Mileage relating to and from high schools from an established base (campus or off-campus center) will be reimbursed at the institutional rate. Weekend and evening work may be required during certain periods of the year.

The College of Southern Idaho is an equal opportunity employer with a commitment to cultivating and sustaining an environment in which our employees and learners thrive. The College prohibits discrimination on the basis of any legally protected status.