What are the responsibilities and job description for the Student Engagement Manager position at College of Southern Maryland?
Position Summary
Located 45 minutes from the Nation’s Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) has been twice named in the top 150 community colleges by the Aspen Institute with academic programs in over 100 disciplines. CSM is among America’s top 100 producers of Minority associate degrees in twenty categories, according to Diverse Issues in Higher Education. CSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. We are an innovative institution committed to student success and well known for our flexibility to meet student and community needs.
The hiring salary for this position will be from the min to mid-point of the salary range.
The Student Engagement Manager coordinates the College’s first level of engagement for new and returning students, and the community. The manager serves as the key Welcome Center support contact and works collaboratively with other college personnel to ensure that the information needs of constituents are met. This includes utilizing the college resources and referring students to appropriate departments and services. The manager supports special programs designed to foster student success. The manager collaborates with college partners to ensure consistent engagement and completion messaging for students and community members.
Reports to: Student Engagement Coordinator
This posting is for internal candidates only. Only CSM employees need apply!
The College of Southern Maryland conducts background checks in order to ensure the safety and well-being of the College's staff and students. The final candidate for this position will be subject to the following background checks: Criminal History Check and Sex Offender Registry Check.
This position is open until filled. The College of Southern Maryland is an Equal Opportunity Employer.
Specific Duties and Responsibilities
35 % Relationship Building and Management
- Supervise temporary and student workers at the campus Welcome/Information/Express desk.
- Operates and manages the Welcome Desk staff coverage and collaborates with other SES departments to ensure student and community needs are met.
- Supervises remote staff to maintain contact center coverage.
- Provide first level advising to new and current students, as well as support for community and visitors to CSM.
- Assist Advisors and students with Student Planning
- Assist Students troubleshoot and navigate My learning and student planning.
- Triage Students prior to referring them to an advisor.
- Schedule manager to ensure the cohesive transition of activities and information dissemination from first semester to second semester and from first year to second year based on best practices.
- Connects students with an academic advisor (scheduling appointments and ACS’s virtual waiting room).
- Trains STE and ACS staff in Starfish, Calendar Manager and Student Planning
- Provide weekly reports and updates of student engagement activities to the STE Coordinator.
- Document best practices and lessons from engagement initiatives.
- Coordinate ordering departmental supply for Student Engagement events and programs.
- Coordinate, in conjunction with SES Administration, the development and dissemination of surveys to assess student interests, needs, and trends.
- Serve as the SES liaison in support of the Starfish system initiate and providing status and statistical reports weekly/monthly.
- Manage material displayed on the TV monitors at each campus and coordinate with campus partners to upload material.
- Collect information from SES departments to send to Marketing for the HAWK Talk, and other communication including social media vehicles for students.
- Develop, distribute, and post the Student Engagement Calendar of events for monthly distribution.
- Maintain departmental database systems, to include student access, program impact, and vendor lists for various SES departments.
- Assist SES Administration with data mining to determine activities/programs to improve services to students.
- Performs other related duties as assigned.
Minimum Education and Training
Required Education and Experience:
- Associate degree required and/or
- 3 years of relative experience
- Strong computer proficiency required, including experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Bachelor's degree
- 3 years of experience
- N/A
Minimum Qualifications and Standards Required
Knowledge, Skills, and Abilities:
- Ability to promote a positive work experience for students after job placement through follow-up activities with students and employers.
- Ability to resolve customer issues/problems in a manner that exceeds client expectations.
- Ability to maintain accurate records of activities within approved database.
- Excellent verbal, written, and reporting communication skills.
- Demonstrate excellent work ethic and integrity.
- Ability to work autonomously and as a team member.
PHYSICAL DEMANDS
The work is mostly sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.
WORK ENVIRONMENT
Work is performed in a relatively safe, and secure work environment.
