Administrative Assistant I - CSN Call Center

Job Description

Based on the volume of applications received this recruitment may close at any time. Applicants are encouraged to apply as soon as possible.

Under direct supervision, responsibilities include but are not limited to:

• Perform clerical duties
  
• Data entry
  
• spreadsheet and reporting
  
• Answer multi-line telephone
  
• Greet office callers and visitors and provide basic information regarding the CSN Call Center's activities.
  
• Gather information to assist in preparing and processing documents related to payroll, personnel, budget and other information related to the CSN Call Center.
  
• Resolve matters within the parameters established by the Call Center Director.
  
• Act as a liaison, within established parameters, regarding agency activities, operations and programs.
  
• Perform other duties as assigned.
  
• Perform a variety of assignments as directed by the CSN Call Center Director.
  
• Discuss escalated caller issues and get the issue resolved by working with key contacts in other departments within the organization.
  
• Maintain knowledge of the Call Center office functions and operations, College/Division mission, functions, programs, activities and operating policies, procedures, and regulations needed to perform the job.
  
• Maintain databases and spreadsheets for reports related to the CSN Call Center.
  
• Summarize data as required for semester-to-semester reports.
  
• Perform quality assurance functions to maintain a high level of customer service provided from Call Center staff.
  
• Consistently demonstrate the highest level of professionalism and service in all interactions.
  
• Consistently promote a positive view of the departments, division and institution by maintaining a positive attitude at all times.
  
• Support all CSN departments by assisting CSN Call Center staff and helping them with systems problems and ensuring they are following department policies and procedures.
  
• Provide correct information, provide a positive customer service experience that exceeds one's expectations.
  
• Attend customer service trainings.

Minimum Qualifications:

• Graduation from high school or equivalent education and one year of clerical experience which included experience in one or more of the following areas: maintaining records, answering telephones, and reviewing forms, documents and other written materials; OR six months of experience as an Administrative Aid in Nevada State service; OR an equivalent combination of education and experience as described above.
  
• Knowledge of standard office procedures, practices and methods; word processing software; data entry techniques; recordkeeping techniques; telephone etiquette.

Salary Range:

Grade 23, Step 1 - $31,716.72

Per Nevada Administrative Code (NAC 284.170), salaries for initial appointments for classified positions typically begin at Step 1.

The College of Southern Nevada offers a competitive benefits package, including an excellent PERS retirement plan (a defined benefit plan), generous vacation & sick benefits, 11 paid holidays, educational benefits, and a choice between three health insurance plans that can be supplemented with flexible spending accounts or health savings accounts. Perks encompassing on campus employee discounts, professional and personal development opportunities; and statewide employee purchase programs. Join a dynamic team investing in our future, Students First.

Exempt
No

Full-Time Equivalent
100.0%

Required Attachment(s)

To be considered for this position, please upload the following documents to your application:

• Resume - List a detailed description of the major duties that you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented.
  
• Cover letter
  
• Unofficial College Transcripts (optional) - If you have not graduated, please attach your transcripts to receive education credit for classes you have taken. Credit is given for classes relevant to the job posting.

NSHE - INTERNAL APPLICANTS PLEASE NOTE

CSN employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Find Jobs" process within Workday to find and apply for jobs at CSN and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the requisition number in the search box. If you complete an application outside of the internal application process and apply as an external candidate, your application will no longer be considered at the time of minimum qualification review. In order to prevent the disqualification of your application, you will need to reapply as an internal candidate before 11:59pm the day prior to the position close date.

Posting Close Date
05/17/2023

Note to Applicant

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications. The search committee will use this information during the initial review of application materials.

All document(s) must be received by 11:59 p.m. the day prior to the closing date posted on the job announcement.

This position may require that a criminal background check be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

Schedules are subject to change based on organizational needs.

CSN is responsive to serving the educational needs of a diverse and ever-changing community. CSN employs only U.S. citizens and aliens authorized to work in the U.S. CSN does not sponsor aliens applying for faculty, professional staff, or management positions (H-1B Visas) in the absence of exceptional circumstances as defined by the USCIS.

About Us
The College of Southern Nevada (CSN) creates opportunities and changes lives through access to quality teaching, services, and experiences that enrich our diverse community. CSN has three main campuses in Las Vegas, North Las Vegas and Henderson and multiple sites and centers.

The Nevada System of Higher Education (NSHE) is committed to providing a place of work and learning free of discrimination on the basis of a persons age, disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race, or religion.jeid-2637b12c4a98874ba28b80f59a9893a2