What are the responsibilities and job description for the Technology Specialist II position at College of the Redwoods?
Position Information
College of the Redwoods
Position Title
Technology Specialist II
Position Type
Staff
Department
Information Technology
Location
Eureka
Summary
Performs a complete range of one-on-one and small group instruction, help, and troubleshooting on common to advanced microcomputer and software problems used for administration, education, and libraries. Performs a wide variety of complicated diagnostic inspections and repair on stand alone and networked microcomputer hardware and software for administration, education, and libraries. Installs, maintains and troubleshoots computer networks, including those for learning centers.
Essential Duties and Responsibilities
- Receives and responds to calls and personal inquiries regarding questions and problems with usage of advanced personal computer software and input and output of documents, data, and telecommunications to and from computer hardware. Examples of software include, but are not limited to education industry special programs, accounting systems, HRIS or other relational databases, word processing, spreadsheets, graphics, desktop publishing, bibliographic search, internet, electronic mail, special productivity tools, and teaching tools.
- Documents help desk calls and assigns questions and solutions to a predetermined index that is accessible by others.
- In small group settings or on a one-to-one basis, instructs and illustrates the use of a variety of business and educational software such as learning tools, word processing, spreadsheet, data bases, and graphics. Concentrates on advanced software.
- Troubleshoot networks by identifying problems, asking questions of users, determining and implementing appropriate resolution. Troubleshoots network problems as related to internal connectivity, internet access, and E-Mail and File Servers.
- Participates in planning and design of network systems under the supervision andapproval of the Network Administrator. Provides other ancillary support to networksystem and installation staff as requested.
- Configures, installs, and maintains directory structures, security, and applications software. May survey users to determine the common applications and variety of software. Installs and configures all network users, e.g., computers, printers, modems, cabling, peripheral communications equipment, servers, routers, and hubs.
- May monitor memory usage of the network, network printing, and network technical resources. May provide and monitor security for the local and wide-area networks and related software.
- Participates in troubleshooting activities and resolve LAN/WAN hardware and operations problems. Works with fellow staff, equipment users, vendors, and independent contractors to identify and resolve problems.
- Installs and configures the District’s full range of LAN/WAN and mainframe devices. Installs and configures Macintosh and MS/DOS computers.
- May administer mail servers and provides support to site users who manage their own servers. Includes adding users and managing user accounts and groups.
- Installs, tests and maintains both networked and stand alone personal computer systems. Installs and configures operating system software, including DOS and Windows, and adjusts to suit user needs. Reconfigures and relocates computer equipment as needed. Understands and uses diagnostic tools and software for personal computer problem determination.
- Performs other duties as assigned that support the overall objective of the position.
Qualifications
Knowledge and Skills
Requires advanced technical knowledge of personal computer operations, including the relationship and usage of various input and output components, business and education support software, and terminology. Requires a working knowledge of network operations, security, and data communications cabling. Must understand the protocols and procedures for setting up new equipment, troubleshooting and performing routine maintenance. Requires sufficient communication skills to conduct small group and individual instruction and technical assistance on the use and application of PC-based software, internet, and connectivity software; small group instruction on common software.
Abilities
Must be able to perform all of the relevant duties of the position with minimal supervision. Must be able to operate a variety of computer terminals, printers, and peripheral equipment. Requires the ability to analyze a variety of technical problems and to develop and apply appropriate solutions, including those involving connections between computers. Must be able to read, understand and apply information from technical manuals. Must be able to deliver instruction to small groups. Must be able to prioritize work in order to meet deadlines and maintain schedules.
Physical Abilities
Position involves light to medium walking, standing, stooping carrying and lifting of light weight materials (under 25 pounds). Requires visual acuity to read numbers, letters, and images; depth perception; hand and finger dexterity to use a keyboard, and hand-eye coordination. Requires speaking and hearing ability sufficient to conduct training, hear over phone and carry on routine conversations.
Education and Experience
Two years of college-level course work in microcomputer hardware and software components, microcomputer operating systems and data communications software, supplemented by 4 years of related experience. Additional education may substitute for experience.
Equal Employment Opportunity and Workplace Diversity
It is the policy of College of the Redwoods not to discriminate on the basis of race, color, religion, national origin, sex, disability, age, or sexual orientation in its educational programs and its employment practices.
Position requires sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students.
College of the Redwoods values all members of our community and strives to create a diverse, nurturing, honest, and open environment. CR is committed to equal employment opportunity in its employment and encourages applications from underrepresented group members.
Licenses and Certificates
Industry certification.
Hours
12 Months/Year, 40 Hours/Week
Salary Grade
120
Salary
$72,696.00 - $81,848.00 Annual Salary (20-step salary range continues to a maximum of $127,545.60)/Annually)
Contact(s)
Human Resources
Contact Phone
707-476-4140
Contact Email
hr@redwoods.edu
Start Date
TBD
Posting Detail Information
Posting Number
S00377P
Requisition Number
25-133
Job Open Date
03/07/2025
Job Close Date
03/28/2025
Open Until Filled
No
Special Instructions to Applicants
Quick Link for Posting
https://employment.redwoods.edu/postings/4264
Conditions of Employment
Offers of employment are contingent upon the successful clearance of a criminal background check, pre-employment physical examination, freedom from tuberculosis, and proof of identity and eligibility to work in the United States prior to the first day of work. The District may select additional qualified candidates should unexpected vacancies or needs occur during the recruitment/selection process. When education is a requirement for the position, official academic transcripts from the accredited college/university will be required.
California School Employees Association is the exclusive bargaining representative for College of the Redwoods classified employees. Each employee hired into a classified position shall contribute to the administration of this contract by membership dues or service fees.
The salary range indicated is reflective of a 20-step salary schedule.
California School Employees Association is the exclusive bargaining representative for College of the Redwoods classified employees. Each employee hired into a classified position shall contribute to the administration of this contract by membership dues or service fees.
The salary range indicated is reflective of a 20-step salary schedule.
Benefits
Medical, dental, and vision insurance is provided by the District for all full-time employees and their dependents.
Application Process
Required Materials
Apply online at https://employment.redwoods.edu/
You will need to attach the information below to complete the online application process. Attachments are accepted in .doc or .pdf file formats.
1. Letter of introduction expressing interest in and qualifications for this position
2. Professional resume
3. Transcripts of all college degrees and courses (unofficial is sufficient for application, official copies will be required of the successful candidate)
Incomplete application packets will not be forwarded for consideration by the screening committee.
Apply online at https://employment.redwoods.edu/
You will need to attach the information below to complete the online application process. Attachments are accepted in .doc or .pdf file formats.
1. Letter of introduction expressing interest in and qualifications for this position
2. Professional resume
3. Transcripts of all college degrees and courses (unofficial is sufficient for application, official copies will be required of the successful candidate)
Incomplete application packets will not be forwarded for consideration by the screening committee.
Salary : $72,696 - $81,848
