What are the responsibilities and job description for the Enrollment Specialist position at Collegis Education?
Description
Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit www.CollegisEducation.com.
Our Enrollment Specialists are responsible for working on behalf of Collegis’ partner schools by contacting and conducting a quality conversation with prospective students that qualifies, informs and directs students to next steps in the enrollment process.
PRIMARY RESPONSIBILITIES, ESSENTIAL FUNCTIONS AND REQUIREMENTS
The Enrollment Specialist guides prospective students to make the decision to invest in their future and enroll in one of Collegis Education’s clients programs in various fields of study.
- Act as first point of contact and program specialist for prospective students considering enrolling
- Engage prospective students via telephone, email, click to chat and text messaging about their future with the goal of enrollment
- Conduct conversations with prospective students to assess needs, showcase the benefits of a Collegis partner school’s education, and facilitate enrollment into the college
- Mentor students from the application process through the first week of enrollment
- Meet all assigned metrics and call goals to reach partner colleges expectations
- Responsible for managing and updating computerized prospective student database, application paperwork, and follow-up documentation
- Assists in the tracking of students for recruitment purposes and participates in tele-counseling and various communication flow processes.
- Informs students about college and system/state policies regarding testing and placement in addition to recruiting/admissions policies and procedures.
- Outreach and Recruiting. Acts as a primary expert and provides advice and information to others. Responsible for other reasonable related duties as assigned.
- Maintain positive, professional relationships with referral sources, clients, and coworkers, adhering to Code of Ethics and agency policies.
- Demonstrate a high level of product/program knowledge of the college’s programs, services, and competitors in the market.
- Provide guidance and facilitates the admissions process including: entrance exams, applications, transfer of credit policy, financial aid, class schedules, orientation, and background checks.
- Ensure compliance of all Collegis and partner school policies at all times.
- Assist with projects regarding Collegis enrollment partners or internal efficiencies as needed
- Adhere to the appropriate information security policies based on the sensitivity of company data and report any security-related issues
Requirements
- Ability to work a flexible schedule
- At least two years of consultative sales, recruiting or customer service experience
- Self-motivated and entrepreneurial spirit with the desire to work in a fast-paced environment
- Adaptability to connect with relevance to prospective students representing multiple stages of life and diverse backgrounds/experiences
- Demonstrated ability exceeding expectations, influencing others, and meeting deadlines
- A passion and enthusiasm for education
EDUCATION, CERTIFICATIONS AND LICENSURES
- Bachelor’s degree strongly preferred. (Considerations will be made for individuals with an Associate’s degree or equivalent credits. Individuals in this grouping will be required to complete their degree as a condition of hire. )
Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.