What are the responsibilities and job description for the Customer Service Specialist II - GMCD - Contractor Licensing position at Collier County, FL?
Job Summary
Provides clerical support and customer service in an assigned Division or program. Work involves preparing a variety of documents such as operational and administrative forms, reports, records and summaries; entering data and retrieving information from division databases; maintaining automated and manual files; and assisting callers, customers and/or visitors.
Essential Functions
- Provides customer service and/or assistance to customers, County employees, vendors, contractors and the public.
- Answers Division telephones; assists callers with questions regarding Division programs, services or procedures including researching and resolving customer inquiries; refers callers to other staff members as appropriate and takes messages.
- Receives, screens and assists visitors and/or customers; provides information; and/or directs visitors to appropriate staff member or Division; provides information regarding Division programs; explains policies and procedures; receives applications, payments, requests and/or complaints; and researches and provides information from Division databases or records as requested.
- Provides forms, applications, receipts or other documents to visitors/customers upon request. Assists customers with completing forms.
- Prepares Division records, reports and forms; prepares correspondence and letters; receives documents and/or retrieves information from drafts, summaries, databases or other source documents; and incorporates information into prepared materials; and proofreads for accuracy and completeness; copies and distributes documents as appropriate.
- Prepares and processes administrative documents (i.e., payroll, accounts payable, invoices, etc.); prepares and processes program/operational documents (permits, work orders, project records, etc.); research, assemble and compile information needed to complete documents.
- Establishes, updates and maintains information in automated information systems; enters operational, account, and/or program information into databases; retrieves data from databases; creates new spreadsheets/files; and purges old data; research information from databases as requested; generates reports, logs and listings from databases; may include scanning paper documents into digital database.
- Prepares and maintains Division files and records to include files of Division correspondence, program records, legal documents, etc.; photocopies documents and distributes and/or files; and requests information from other Divisions as necessary to complete Division records/files.
- Receives, dates and distributes incoming mail. Prepares outgoing mail.
ADDITIONAL FUNCTIONS
- May be required to work on some County holidays.
- Performs other related duties as required.
Minimum Qualifications
- High school diploma or GED required.
- One (1) year of related experience.
- Fingerprinting required.
Supplemental information
- Salary offers above the minimum pay grade may be considered based on qualifications.
- Essential Employees may be required to work during an undeclared or declared emergency. The County’s Administrative Office will determine who will be required to work on an incident-by-incident basis.
- This job posting is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.
