What are the responsibilities and job description for the Customer Service Specialist II - GMCD - Contractor Licensing position at Collier County?
• Answers Division telephones; assists callers with questions regarding Division programs, services or procedures including researching and resolving customer inquiries; refers callers to other staff members as appropriate and takes messages.
• Receives, screens and assists visitors and/or customers; provides information; and/or directs visitors to appropriate staff member or Division; provides information regarding Division programs; explains policies and procedures; receives applications, payments, requests and/or complaints; and researches and provides information from Division databases or records as requested.
• Provides forms, applications, receipts or other documents to visitors/customers upon request. Assists customers with completing forms.
• Prepares Division records, reports and forms; prepares correspondence and letters; receives documents and/or retrieves information from drafts, summaries, databases or other source documents; and incorporates information into prepared materials; and proofreads for accuracy and completeness; copies and distributes documents as appropriate.
• Prepares and processes administrative documents (i.e., payroll, accounts payable, invoices, etc.); prepares and processes program/operational documents (permits, work orders, project records, etc.); research, assemble and compile information needed to complete documents.
• Establishes, updates and maintains information in automated information systems; enters operational, account, and/or program information into databases; retrieves data from databases; creates new spreadsheets/files; and purges old data; research information from databases as requested; generates reports, logs and listings from databases; may include scanning paper documents into digital database.
• Prepares and maintains Division files and records to include files of Division correspondence, program records, legal documents, etc.; photocopies documents and distributes and/or files; and requests information from other Divisions as necessary to complete Division records/files.
• Receives, dates and distributes incoming mail. Prepares outgoing mail.
ADDITIONAL FUNCTIONS
• May be required to work on some County holidays.
• Performs other related duties as required.
• One (1) year of related experience.
• Fingerprinting required.
- Salary offers above the minimum pay grade may be considered based on qualifications.
- Essential Employees may be required to work during an undeclared or declared emergency. The County’s Administrative Office will determine who will be required to work on an incident-by-incident basis.
- This job posting is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.
Salary : $20
