IT Support Technician (Onsite)

Date Posted:

2024-12-10

Country:

United States of America

Location:

HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USA

Position Role Type:

Unspecified

Role Overview:

This position is for a Staff IT Support Technician who operates under moderate supervision. The role involves performing moderately complex documentation tasks and coordinating the installation of hardware and software solutions. Additionally, the technician will assist in the orientation, training, and assignment of tasks for technical and business support personnel

Primary Responsibilities:

Works under moderate supervision to aid in one or more disciplines within IT, (e.g., business, and technical application, IT infrastructure, security and compliance, desktop support, database maintenance etc.)

• Supports, maintains, develops, and troubleshoots the operational network computer and telecommunication systems and related hardware and software components.
• Performs hardware and software installations, upgrades and maintenance of network computer systems, components, and applications.
• Provides and implements measures to improve the performance, security and/or availability of computer (operating) systems, components, and applications.
• Monitors and documents computer (operating) systems, applications, and hardware operational statistics (usage, performance, security/access, errors, availability, etc.).
• Assists in developing and enhancing the network computer systems, operating systems, applications, and components.
• Works closely with the Network Administrators to monitor, analyze, and troubleshoot local area networks and components.
• Ensures business data and systems are adequately protected and backed up in accordance with existing procedures and guidelines.
• Installs, configures, troubleshoots, and maintains end-user systems and applications.
• Remains up to date with the latest relevant technology developments to ensure industry best practices and developments are known and investigated for applicability for the company.
• Participate in projects with other IT departments and/or external vendors.
• Performs other related duties as required.

Qualifications You Must Have:

• Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience.
• Minimum 4 years of IT Support Technician experience
• Must be a U.S. Person/Permanent Resident “Green Card” holder
• Location: Onsite

Qualifications We Prefer:

• Commitment to provide positive customer interactions via a listening, setting expectations, treating customers with respect and providing best in class solutions.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to diagnose problems involving several concrete variables in standardized situations.
• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The associate must occasionally lift and/or move up to 10 pounds.

What We Offer: Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!

The salary range for this role is 44,000 USD - 102,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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