IT Support Technician

Are you looking to join a fast-growing group of IT professionals? Rock Technology offers plenty of room to grow in your career with learning & development opportunities as well as an extremely diverse workload from one day to the next.

Rock Technology is currently hiring an IT Support Technician. This individual will work as part of a team to support our portfolio of clients. The right applicant may also collaborate on IT projects on occasion with the opportunity to learn all about the industry.

Rock Technology is a rapidly growing company in a fast-paced industry; thus, you must be able to learn on the fly and continually add to your skillset. We are seeking an individual that will work well as part of our team, but also able to take the reins and “get stuff done” daily.

Responsibilities

• Assist customers with technical issues via phone, email and in person
• Document processes and perform diagnostic tests
• Communicate with clients and internal team
• Collaborate on internal projects

Requirements & Skills

• Excellent problem solving and analytical skills
• Exceptional interpersonal and communication skills
• In-depth knowledge of computer hardware, software, and networks
• Experience in customer service and a willingness to approach all tasks head-on with a sense of urgency
• Experience managing clients, projects, and communications
• Excellent teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind
• This position must possess and maintain a current, valid Driver License
• 4-year degree (or a combination of education & work experience)

Physical Demands

• Must be able to remain in a seated or standing position for prolonged periods of time.
• Must be able to lift and carry or otherwise move 25/50 pounds occasionally.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person