What are the responsibilities and job description for the Inside Sales Representative position at Collins Mobile, LLC - A T-Mobile Preferred...?
We are looking for a driven Wireless Sales Representative to enhance our sales team, with a primary focus on converting inbound calls into successful sales. This role is centered on sales performance, where you will use your persuasive communication skills and sales acumen to close deals efficiently. You'll handle calls with professionalism and urgency, guiding customers through our sales process, addressing their needs, and upselling when opportunities arise.
Your ability to meet and exceed sales targets will be crucial, supported by an hourly wage complemented by an extremely lucrative, uncapped commission plan, directly reflecting your sales achievements. In this dynamic environment, you'll engage with customers, overcome objections, and work collaboratively to push our sales metrics forward. If you have a passion for sales, thrive in performance-driven settings, and are eager to contribute to our company's growth in the telecommunications sector, we invite you to apply and make a tangible impact on our sales outcomes.
Job Functions
- Manage and respond to inbound sales inquiries
- Diagnose and resolve customer service issues and complaints
- Provide timely responses to customer communications via email or other messaging platforms
- Ensure meticulous documentation within customer accounts
- Handle the processing of orders, forms, and applications
- Strategically upsell products and services when suitable
- Exhibit capability in managing and deescalating complex customer interactions
- Commit to continuous learning through product and service update training
- Undertake additional responsibilities as required by the organization
Skills, Qualifications, and Requirements
- Preference for candidates fluent in Spanish or bilingual capabilities
- Must have access to a stable internet connection
- Proven background in customer service roles
- Advanced proficiency in computer usage
- Outstanding verbal and written communication skills
- Exemplary time management
- Demonstrated adaptability and flexibility
- Effective problem-solving capabilities
- Skilled in developing customer relationships over the phone
- Strong organizational competencies
- A positive and professional demeanor
- Dependability and punctuality
- High School Diploma or equivalent educational attainment
- Successful completion of T-Mobile's mandatory background check
Benefits
- Comprehensive health, dental, and vision insurance plans
- Unlimited earning potential through uncapped commission
- Complimentary life insurance
- Generous paid time off policy
- 401K eligibility after six months of employment
Please note that this job description does not encompass all potential duties. Employees may be directed to perform other related tasks to align with the dynamic needs of the organization. Job responsibilities are subject to change at any time, with or without notice.
