Bi-lingual Client Operations Administrator

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

What does a Client Operations Administrator do?

Looking to enhance operations in our Plano, TX office, we want to hire the right individual to take on the responsibility of providing operational support to the Regional Account Manager and the Global Operations Team who look after a key client in the global financial institution sector. This will include ensuring that testing, as well as new and incremental orders are processed and administered efficiently and effectively according to established processes and recorded appropriately. The candidate will also assist in ensuring the smooth day-to-day operational support of existing programs.

This role would ideally suit someone who is process and detail oriented, with experience in administering client operations and looking to develop their skills within an operations Department. If you are excited to share our vision and are looking for a work environment that is growing, thriving and has a passion for clients, then we want to talk to you.
We are passionate about building our team and welcome energetic, enterprising and professional individuals who share in our commitment to excellence. We are proud of our ongoing expansion and the career development opportunities available. Come join our team!

What You'll Do?

• Execute client’s day-to-day operational activities within contractual terms and standard service agreements.
  
  • Responsible for detail-oriented tasks that include setting up and maintaining client programs.
  • Provide operational administrative support to the Client Operations Manager as required.
  • Managing day-to-day client communication.
  • Responsible for creating and updating operational procedures.
  • Adhering to our processes, coordinate the on-boarding of new associate and wholesale programs by setting up the appropriate details in the back-office system, ensuring client requirements are met in accordance with the agreements, performing end-to-end tests prior to implementing a new program and distributing the applicable internal client information sheets.
  • Maintain close involvement and positive relationships with team members, internal regional and global partners, clients, and third-party partners.
  • Responsible for managing disputes and voucher requirements, including the investigation, processing, documentation and reporting of such requests.
  • Interacting with clients directly as requested: reviewing customer plans, helping them with new implementations, migrations, cancellations, responding to customer inquiries or support requests
  • Run required monthly reports and send to clients within established SLAs.

• Fluent Spanish needed (Spoken and Written)
  
  • Detailed oriented and quality focused with project coordinator skills.
  • Excellent attention to detail and good administrative skills.
  • Experience communicating and reporting operational data to internal teams and higher-ups.
  • Strong mastery of MS Office tools including Word, Excel and PowerPoint.
  • Self-motivated with ability to prioritize, manage multiple requests simultaneously, and meet deadlines with an understanding of service level standards.
  • Excellent listening, verbal, interpersonal, written and communication skills.
  • Candidate must be able to demonstrate problem solving skills in combination with a methodical & structured approach to work.
  • College Degree or equivalent.

You can look forward to a competitive salary and benefit plan including but not limited to:

• 100% employer paid medical, dental, life & LTD insurance for employees
• 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
• Supplemental Insurance including STD, additional Life
• Priority Pass Membership
• Global Mentoring Program
• Wellness Programs
• Lifestyle Benefits

Collinson is an equal opportunity employer and welcomes differences in all their forms including: color, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at ushr@collinsongroup.com