Bi-lingual Financial Service Representative

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

At Mountain America, the Financial Services Representative (FSR) recognizes and meets member needs by providing quality service through loan servicing transactions and cross-selling products and services in order to help our members achieve their financial dreams.

Job Description

LOCATION

1340 North State St.

Orem, UT 84057

SCHEDULE

Full Time; Monday – Friday 8:40am – 6:15pm

Rotating Saturdays 8:40am – 2:15pm

* Bilingual English/Spanish preferred but not required*

At Mountain America, we are committed to taking care of all our employees.

• Starting competitive pay of $18.25 per hour and can increase depending on experience, plus incentives
• Performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution (full time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
• And more!
  
  

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs, advising to improve their financial situation. Which includes opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction, building the membership base and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach
  
  

Loan Servicing

• Originates loans by accepting, reviewing, and approving loan applications.
• Interviews loan applicants, reviewing credit report and cross-sells loans.
• Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans
• Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position
• Loan Underwriters, Title Specialist
  
  

Other Responsibilities

• Acts as a liaison to Business Services
• Reaches out to the community through outbound phone calls and by attending SEG events
• Performs Teller duties as needed
• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Actively participates and completes product knowledge courses
• Complies with all regulations as required by law
• May require travel to other branches
• Performs other duties as assigned
  
  

KNOWLEDGE, SKILLS, And ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• At least one year of retail banking or related sales and customer service experience
• Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence.
• Ability to multi-task and maintain composure while handling all member activities and requests
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.
• Ability to perform mathematical calculations.
• Ability to communicate effectively using written and verbal communication
  
  

Education

High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

To Be Completed During The First 90 Days

• MSR Certification Package:
• Teller Follow-up Training
• MSR Sales Certification
• Annual FSR Certification
  

Training to be completed generally during the first 90 days:

• New Account Training
• IRA Training
• Loan Training
• Loan Follow-up Training
• Notary Public
• NMLS Certification
• Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration
  
  

Computer/Office Equipment Skills

• Basic computer operating skills
• Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)
• Type a minimum of 35 words per minute preferred
• Symitar experience preferred
  
  

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills And Abilities

• Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence
• Ability to multi-task and maintain composure while handling all member activities and requests
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service
• Ability to perform mathematical calculations
• Ability to communicate effectively using written and verbal communication
• Thorough knowledge of credit union policies, procedures and regulations
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service
• Ability to perform mathematical calculations
• Ability to communicate effectively using written and verbal communication
  
  

Physical Abilities / Working Conditions

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally
  
  

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)
  
  

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

• This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***
  
  

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.