Business Manager / Executive Assistant

Collinson is a global leader in shaping and influencing customer behavior to drive revenue and value for client; offering a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across three Divisions: Loyalty, Travel Experiences, and Insurance & Assistance. We provide unrivalled insight and expertise around affluent consumers and frequent travelers, creating and delivering products and services that increase engagement, loyalty and value for customers.

We have more than 25 years of experience, with 26 global locations, servicing over 800 clients in 170 countries, employing 2,000 staff, and managing over 20 million end customers. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access program, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

What does a Business Manager / Executive Assistant & Business do?

Primarily supporting the SVP, Commercial-Americas Region, the Business Manager provides support to the Commercial team. Responsible for action tracking and coordination of the various stakeholders regionally and globally required to drive the businesses goals and objectives, the Business Manager enables effective business decision making, by allowing the leadership teams to be focused and results driven. By acting as the point of contact for the SVP, Commercial-Americas, the Business Manager is also on hand to provide crucial administrative and organisational assistance when required. The projects and work falling under the responsibility of the Business Manager will be wide ranging and often business critical and will involve working with highly sensitive information.

As Global Commercial Team is aligning on new ways of working and building rigor around the commercial business, and the Business Manager will provide an invaluable support role during this time. This is an exciting and unique role within Collinson, exposing the job holder to senior leadership discussions and decision-making processes.

What You'll Do?

Main responsibilities will include, but not be limited to:

Day-to-day management

• Be an integral and trusted member of the team with a solid understanding of the goals of the business.
• Provide day-to-day administrative support to the SVP, Commercial-Americas and the leadership team and their team members where required.
• Manage calendars if required and communication within the teams and across key stakeholders.
• Manage meeting cadence across the business unit and be the point person for coordination of meetings and all relevant supporting materials.
• Ensure the Team has all materials required to inform in-meeting decision making as well as taking responsibility for the action points to completion.
• Monitor inbox, draft email correspondence, and respond on behalf SVP, Commercial when needed.
• Manage content and agendas for key events such as team offsites, monthly Town Hall meetings, strategic workshops, resource planning and any other required delivery-orientated meetings.

Project involvement

• Support the leadership teams in driving cross-functional projects and prioritization
• With the team spread across multiple geographies, this will mean dealing with different time zones and cultures etc.
• Lead or contribute to projects spanning a wide variety of areas including business development, client relationships, data, reporting and other key initiatives falling under the remit of the Commercial team including the monthly reporting pack produced for the CIL Leadership Team. These will sometimes have competing priorities in a fast-paced and rapidly changing environment
• Create supporting meeting materials and presentations to drive the purpose and desired outcomes for the senior leadership team while offering consistency and alignment across the business.
• Utilize effective project methodology to drive projects forward and achieve their goals.
• Produce and analyze reports where required.
• Prepare and co-ordinate communication across teams and different business areas

Ad hoc

• Arrange and organize business travel for the senior management team.
• Organize and draw up expense claim submissions.
• Help with various administrative and office duties as needed including raising and reconciling PO’s

This job description is not exhaustive and is intended to be a guide to the principal duties of the post only. It may be amended at any time with the agreement of the post holder and line manager.

What You'll Need?

• Proven experience as a Business Manager, Project Manager, Chief of Staff, Executive Assistant, or relevant role
• Expert at authoring presentations, manipulating spreadsheets, research and report writing
• Influencing, consensus building, and sustaining relationships – with the ability to work collaboratively with both external and internal stakeholders, the latter may be spread across several different countries.
• Exceptional interpersonal skills, inspire confidence and create trust with team around you.
• Strong understanding of how matrix organizations work
• Ability to deliver work on deadlines that have been set
• Ability to communicate effectively across all levels of seniority (written and verbal).
• Ability to get up to speed quickly on new issues and to make sound judgements on them.
• Capable of managing multiple competing priorities in an efficient and structured manner.
• High attention to detail and accuracy.
• Solution focused and problem-solving attitude.
• Ability to work on administrative duties alongside leading projects.
• Exceptionally organized and punctual
• Experience using the full Microsoft Office suite.

You can look forward to a competitive salary and benefit plan including but not limited to:

• 100% employer paid medical, dental, life & LTD insurance for employees
• 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
• Supplemental Insurance including STD, additional Life
• Priority Pass Membership
• Global Mentoring Program
• Wellness Programs
• Lifestyle Benefits

Collinson is an equal opportunity employer and welcomes differences in all their forms including: color, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc.).