PMO Director - Airport Dimensions

Airport Dimensions is part of Collinson, acknowledged as a global leader in customer benefits and loyalty.

Collinson has been enhancing the airport experience for over 30 years, with access to lounges, retail, dining, and spa experiences, offers and more. Creators of the world’s largest lounge membership program, Priority Pass provides access to an extensive global lounge and partner network.

Using their expertise and products to craft customer experiences. Collinson’s range of services helps global brands acquire, engage, and retain choice-rich customers.

Airport Dimensions want travelers to value their time at the airport. They continuously seek ways to open new dimensions in customer engagement - using a mix of enriching physical experiences and innovative digital services. From comfortable lounges to restful sleep pods, from convenient food ordering to contactless collection of duty free, Airport Dimensions help improve the travel experience while critically helping airports maximize non-aeronautical revenue opportunities, retain airlines, and become more competitive.

Airport Dimensions has a rapid growing network of locations at the world’s leading airports across the United States, United Kingdom and Middle East. Under our brands The Club, Club Aspire, Chase Sapphire Lounge by The Club, No 1 Lounges and sleep ’n fly, Airport Dimensions provides award-winning hospitality services tailored to the specific needs of passengers and has developed value-added experiences for over 50 airport and airline partner.

What does an PMO Director do?

The PMO Director provides strategic leadership and oversight for a team of Project Managers, ensuring that all cross-functional projects align with organizational standards and best practices. This role is responsible for guiding the entire project management lifecycle, including governance, team leadership, prioritization, communication, and quality control, to achieve successful project outcomes.

As a key driver of project management methodologies, the PMO Director will identify and implement opportunities to improve efficiency, enhance communication, and streamline processes across a diverse project portfolio. Leading a team of Project Managers, this role will foster a collaborative environment that supports professional growth, optimizes resource allocation, and aligns project goals with business objectives.

Additionally, the PMO Director will establish and monitor key project metrics, developing standardized operating procedures that identify, mitigate, and control risks. Working closely with cross-functional departments, external partners, and vendors, the PMO Director will ensure all projects are delivered on time, meet specified requirements, and stay within budget.

What You'll do?

• Define and Direct PMO Strategy: Establish and implement the overarching strategy for the Program Management Office, driving impactful business results and aligning program objectives with the organization's strategic goals.
• Project Oversight and Lifecycle Management: Oversee project plans from inception through completion, ensuring milestones, deadlines, and reporting standards are met for all Airport Dimensions and client programs.
• Team Leadership and Development: Lead, mentor, and develop a team of Project Managers responsible for the daily management and successful execution of project plans. Cultivate a high-performance culture focused on accountability, continuous improvement, and professional growth.
• Enhance Efficiency and Productivity: Identify and implement strategies to streamline processes, optimize resource allocation, and increase productivity, both within the PMO and across stakeholder groups.
• Stakeholder Collaboration and Alignment: Partner closely with internal and external stakeholders to shape comprehensive project plans and timelines. Lead coordination across multiple departments and partners to ensure alignment on project objectives and progress.
• Risk Mitigation and Decision Support: Develop and implement proactive risk management strategies, ensuring that decisions across stakeholder groups support successful project outcomes and minimize potential disruptions.
• Expert Advisory to Key Stakeholders: Act as a trusted advisor to Airport Dimensions and key external stakeholders, including vendors (architects, general contractors, client representatives), and operations and staffing companies. Serve as the primary point of contact for strategic project guidance and oversight.
• Executive Reporting and Presentations: Provide senior management with detailed and insightful reports and presentations on project progress, key metrics, and outcomes. Maintain open channels of communication with executive leadership to support informed decision-making.
• Communication Strategy and Technology Implementation: Develop and execute a robust communication strategy using suitable technology platforms to ensure all stakeholders provide regular updates to the Project Office. Act as the central point of contact for project status and deliverables across internal and partner workstreams.
• Executive-Level Presentation Skills: Leverage experience presenting to C-level executives within Airport Dimensions, Collinson, and external partner organizations, effectively communicating project insights and recommendations.
• Strategic Collaboration with Senior Leadership: Collaborate with senior leadership to ensure projects are aligned with organizational goals and are on track to achieve expected outcomes.
• Innovative Process Improvement: Develop advanced methodologies, applications, and standards to continuously improve the project office's capabilities, enhancing the delivery of project management excellence.
• Business Optimization and Performance Enhancement: Identify and lead initiatives focused on optimizing business processes, increasing efficiency, productivity, and performance across the organization.

What You'll Need?

• Proven Leadership in Complex Environments: Demonstrated experience managing large-scale projects and diverse teams, ideally within complex, matrixed environments that require cross-functional coordination.
• People-Centric Leadership: Strong ability to inspire, mentor, and develop team members, fostering a collaborative and growth-oriented environment that empowers direct reports to excel.
• Advanced Problem-Solving and Resolution Skills: Skilled at analyzing and resolving complex challenges involving cross-functional teams, bringing clarity and direction to multifaceted issues.
• Cross-Cultural and Cross-Functional Expertise: Expert in managing cross-cultural considerations and clarifying roles, with a strong ability to address competing priorities and align teams with overall project goals.
• Collaborative Approach: Exceptional at building strong relationships across internal and external teams, working effectively at all organizational levels to promote teamwork, engagement, and shared accountability.
• Multifaceted Project Management: Proven capability to lead and oversee multiple projects simultaneously across various stages of design and construction, ensuring alignment with strategic objectives.
• Outstanding Communication and Presentation Skills: Highly effective communicator with the ability to distill complex issues into clear, actionable insights for diverse audiences, including executive leadership.
• Commitment to Team Success: A collaborative team player with a commitment to driving shared success, contributing actively to a cohesive and results-driven project environment.

Essential

• Undergraduate degree
• Minimum of 7-10 business management experience
• Project management skills and/or past experience in large scale project implementations, preferably in the travel industry
• Strong manager of people and ability to develop and maintain key internal and external working relationships (key when relying on others to complete deliverables)
• Ability to travel as needed (estimated 1-2 trips quarterly) along with flexibility to work from home or office
• Must be authorized to work in U.S.

Desirable

• Graduate degree
• Experience in travel, hospitality and/or airport environments
• Familiarity with airports and airport lounge programs, offerings and operations.

You can look forward to a competitive salary and benefit plan including but not limited to:

• 100% employer paid medical, dental, life & LTD insurance for employees
• 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
• Supplemental Insurance including STD, additional Life
• Priority Pass Membership
• Global Mentoring Program
• Wellness Programs
• Lifestyle Benefits

Collinson is an equal opportunity employer and welcomes differences in all their forms including: color, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc.).