What are the responsibilities and job description for the Front of House Supervisor position at Colonial Downs + Rosie's Gaming Emporium?
Essential Duties and Responsibilities
The Restaurant Operations Manager oversees the supervision and performance of the Food & Beverage Team Members, ensuring that guests have a favorable experience when visiting our outlets or on the casino floor.
Responsibilities Include:
- Responsible for the supervision and performance of the Food & Beverage Team Members.
- Delegates duties and assigns responsibilities to Team Members.
- Upholds the company's service standards, while ensuring coaching/accountability measures are enforced.
- Ensures the safety and security of employees and customers, supervising programs and processes to reduce and control loss-time injuries.
- Reviews and implements operational procedures to improve efficiency and productivity.
- Assists in the development and implementation of departmental goals and objectives.
- Provides guidance and support to team members to ensure seamless operations.
- Ensures that all departmental policies and procedures are followed and communicated effectively.
