Gaming (HHR) Operations Manager

ABOUT COLONIAL DOWNS GROUP

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, Roseshire, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our Team Members and propels us toward the achievement of our vision.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conducts processes for the hiring, training, development, and efficient management of the Gaming Operations staff.
• Plans and organizes workloads and staff assignments as well as trains, motivates, and evaluates assigned staff.
• Maintains department standards, guidelines, and objectives, and oversees other administrative processes, such as development, staffing, and payroll.
• Ensures that all HHR machines are functioning properly and are available for play of guests. Order necessary parts and equipment to maintain gaming floor is operational to ensure maximum revenue.
• Enforces all Gaming Operations policies and procedures; suggests new and improved methods and procedures.
• Responsible for maintaining adherence to budget; prepares data for the department operating budgets and acts on budget variance items.
•  Ensures team members are up to date on all company wide and departmental training posted via Rosie’s Report or any other training platform to include but not limited to SOPs, etc.
•  Positively affects interactions with guests and team members and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow team members.
•  Manages the day-to-day operations of the HHR department.
•  Knowledgeable of all Virginia Racing Commission rules and regulations.
•  Develops and maintains departmental internal controls and standard operating procedures.
•  Provides detailed reports on current, short- and long-range departmental goals and objectives.
•  Ensures all gaming operations regulations are strictly adhered to and that any new procedure is distributed and followed accordingly.
• Ensures that all HHR machines are functioning properly and are available for play of guests.
•  Takes appropriate action based on observations, as directed, or established by the company policy, procedures, or Virginia Racing Commission regulations.
•  Determines work procedures, oversees work schedules, and expedites workflow; studies and standardizes procedures to improve efficiency and effectiveness of HHR operations.
•  Issues written and oral instructions; assigns duties and examines work for exactness and conformance to HHR operation policies and procedures.
• Performs, or assists subordinates in performing, duties; adjusts errors and complaints.
• Performs other related duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Demonstrated management and leadership skills in Gaming Operations effectiveness.
• Excellent verbal and written communication skills.
• Excellent guest service and interpersonal skills.
• Conflict resolution and mediation skills.
• Strong and accurate money handling skills.
• Ability to work under stress in a fast-paced environment.
• Knowledge of gaming regulations, compliance requirements, and best practices.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent.
• Five to seven years of progressive experience in gaming operations or related field.
• Other combinations of education and experience may be considered.
• Must obtain and maintain a valid racing license.
• Valid driver’s license with a minimum of three (3) years driving experience.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The Team Member will be required to stand and walk for extended periods of time.
• While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear.
• The Team Member may be required to lift up to 50 pounds.
• The Team Member may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise, flashing lights, and smoke, depending on the assigned station and guest volume.

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Colonial Downs Group is an equal opportunity employer committed to diversity and inclusion. We encourage qualified individuals from all backgrounds to apply. If you are passionate about marketing and thrive in a fast-paced environment, we want to hear from you!

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