What are the responsibilities and job description for the Customer Relations Mail Clerk position at Colonial Savings?
Company: Colonial Savings
Job Title: Customer Relations Mail Clerk
City: Fort Worth State: Texas
Customer Relations Mail Clerk
Job Description
The Customer Relations Mail Clerk will be responsible for the processing and delivery of inbound and outbound mail within Mortgage Servicing.
Responsibilities include:
- Receive incoming mail including USPS, FedEx, UPS, etc.
- Sort incoming mail
- Identify mail to corresponding loan number in servicing system
- Scans, uploads, and distributes mail through internal program directly to individuals or departments as addressed
- Identifies documents received and forwards to proper departments
- Separate mail and deliver to appropriate staff within Mortgage Servicing
- Maintain highest levels of customer care while demonstrating a friendly and cooperative attitude
- Report any issues related to mail or scanning to management
- Participate in special projects and other duties as assigned
Job Requirements
- 1 years of Mail Room experience
- Familiarity with Mortgage Servicing documents
- MSP (mortgage servicing system) experience preferred
- Data entry and 10 key
- Customer service oriented
- Strong communications skills
- Filing and researching skills
- Strong attention to detail
- Proficient computer skills
- Ability to work at a fast pace and maintain accuracy
This position offers a full range of benefits including Health, Dental, and 401k.
Equal Opportunity Employer
M/F/Disability/Vet.
Founded in 1952 as Fort Worth Mortgage Corporation, today Colonial is a national, multi-service financial institution headquartered in Fort Worth, Texas. A federally chartered thrift, Colonial is one of the largest servicers of residential mortgage loans in the United States, with a servicing portfolio of $20 Billion. Colonial operates a network of six consumer/commercial banks located throughout North Central Texas.
Member FDIC | Equal Housing Lender | NMLS ID 401285
- 1 years of Mail Room experience
- Familiarity with Mortgage Servicing documents
- MSP (mortgage servicing system) experience preferred
- Data entry and 10 key
- Customer service oriented
- Strong communications skills
- Filing and researching skills
- Strong attention to detail
- Proficient computer skills
- Ability to work at a fast pace and maintain accuracy
