What are the responsibilities and job description for the Manager, Patient Support position at Coloplast?
Job Function Summary :
The Manager, Patient Support will serve as a lead for patient support activities and programs for Interventional Urology (IU). This position is responsible for the strategic direction and implementation of patient support programs, including the management of a contact center. This includes development of new programs and initiatives that educate prospective patients and support implanted patients on the therapies in Interventional Urology.
Major Areas of Accountability :
- Manage in-house contact center team including but not limited to performance management, scheduling, maintaining service levels and staffing
- Identify new opportunities in the patient journey and develop a patient support strategy to provide support and engagement opportunities
- Create processes and optimize user experiences through patient facing channels
- Work cross functionally to support initiatives that have a patient facing element
- Collaborate with other marketers to ensure messaging alignment, share data and campaign results, and leverage synergies across the Interventional Urology business to ensure best practices and best-in-class patient marketing and support.
- Coordinates with internal partners and external vendors to execute conversion and support programs
- Create and report on KPIs that drive results
- Demonstrates strong interpersonal skills related to interfacing and establishing relationships with customers and key influencers to ensure that marketing decisions are consumer / patient driven
- Leverages experience and feedback from others for continuous system improvement
- Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
- Other duties as assigned.
Essential Qualifications :
Knowledge, Skills and Abilities :
Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16,000 people and with products available in more than 143 countries, we are one of the world's leading medical device companies. We are constantly growing our business and always looking for new ways to move forward - we explore, learn and look for new ways of doing things.
Visit us on Coloplast.com.
Watch the film. Follow us on LinkedIn. Like us on Facebook.
Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
Coloplast is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.
58150
LI-CO #LI-HYBRID
