What are the responsibilities and job description for the Technical Support Administrator II position at Colorado Christian University?
About the Job
The Help Desk Technician – Level II position is a full-time, non-exempt position reporting to the Assistant Vice President of Technical Support. This individual will have excellent customer service skills answering incoming telephone calls from CCU staff, faculty, and College of Undergraduate Studies (CUS) students. Will provide technical support for software applications, PCs, printers, phones, and classroom technology used throughout the University. Operational hours are Monday – Friday (7:30AM – 6:30PM).
About CCU
Colorado Christian University is the premier interdenominational Christian university in Colorado and the Rocky Mountain region, delivering world class education to thousands of students. The fully accredited, nonprofit University is located in Lakewood, Colorado, a suburb of Denver.
Colorado Christian University was founded in 1914. CCU’s motto is "grace and truth," which comes from John 1.14: “And the Word became flesh and dwelt among us, and we have seen his glory, the glory as of the only Son from the Father, full of grace and truth.” (ESV)
CCU's mission is Christ-centered higher education transforming students to impact the world with grace and truth. Colorado Christian University cultivates knowledge and love of God in a Christ-centered community of learners and scholars, with an enduring commitment to the integration of exemplary academics, spiritual formation, and engagement with the world. We envision graduates who think critically and creatively, lead with high ethical and professional standards, embody the character and compassion of Jesus Christ, treasure the gospel, and who thereby are prepared to impact the world in their callings.
CCU’s embraces an educational model that was there at the foundation of many of the great western and American universities. It is made up of three pillars—competence, character, and Christ-centered faith. Secular universities have abandoned two of those pillars. We think this is a major oversight that eventually undermines education. Furthermore, we believe this classical educational model is both life-giving and greatly needed in our time.
A leader in higher education, CCU has been consistently ranked in the top 2 percent of colleges and universities nationwide for its core curriculum by the American Council of Trustees and Alumni. CCU has had ten consecutive years of enrollment growth and has been named one of the five fastest-growing master’s granting universities by The Chronicle of Higher Education.
CCU offers more than 100 degree program options for traditional and adult students through its two colleges--the College of Undergraduate Studies and College of Adult and Graduate Studies. More than 8,000 students attend the University on the main campus, in regional centers throughout Colorado, and online.
What is most appealing about working at CCU?
- Faith-friendly: CCU’s culture is unique to higher education. Where else can you pursue academic excellence yet read the Holy Bible, pray with teammates and students at work, and work to impact our culture in support of Christian values?
- Convictionally Christian: As a university, we have an enduring commitment to Christ, his kingdom and the truth of God’s Word.
- Live out your calling: We are a traditional evangelical university where you can invest your God-given talents and abilities alongside coworkers and teammates, while having a profound influence on students as they deepen their relationship with Jesus Christ.
- Equip students for kingdom work: You can be a part of helping students discover their callings and preparing them for positions of significant leadership in the church, business, government, education, and other professions, as a key part of our University's Strategic Priorities.
We’re looking for candidates who have:
- A warm and friendly telephone presence.
- Strong customer service and communication skills especially over the phone, but also in person and in writing.
- Working knowledge of Windows operating systems (Windows 10).
- Experience supporting end-users using Microsoft Office 2016 and 2019.
- Ability to find solutions to problems in unfamiliar situations with little or no assistance.
- Working knowledge of Windows operating systems, wired/wireless networking hardware, printers/copiers, and office productivity software suites.
- Experience with Samanage or another work order system desirable.
- Bachelor's degree in a computer technology discipline preferred, or professional certifications highly desirable (e.g., CompTIA A and/or N ).
Key Job Duties: .
- Contribute to CCU’s mission: CCU provides Christ-centered higher education to transform students to impact the world with grace and truth. The Help Desk Technician contributes to this mission by serving the CCU community through excellent customer service.
- Respond in a timely manner to end-user inquiries via e-mail, telephone, or the Tech Support work order system.
- Support Windows-based desktop and laptop computers as well as a limited number of Macintosh computers.
- Daily use of Active Directory and Remote Desktop Protocol (RDP).
- Perform on-site end-user support for deployed hardware and software systems.
- Deploy and support printers and copy/print/scan multi-function devices.
- Image and join computers to domain for deployment to specified department(s).
- Configure phones in a VoIP environment.
- Work with customers to resolve issues, including over the telephone or using online remote access software.
- Provide support for software applications used by the University.
- Complete assigned work orders and maintain a high closure rate (>80%/month).
- Update and maintain IT equipment inventory database.
- Learn new technologies and perform other duties as assigned.
Work Environment
While performing the duties of this job, you may be required to walk, stand, sit, reach with hands and arms, balance, stoop, speak with clarity, and have appropriate vision and hearing capabilities. The employee must occasionally lift and/or move up to 50 pounds.
What we offer our employees:
We offer competitive compensation and benefits packages to all employees. Our benefit package includes: a tuition waiver program, excellent healthcare, generous paid time off, matching 403(b) retirement plan, and additional organizational paid benefits and voluntary benefit offerings.
Colorado Christian University’s pay philosophy is based on internal and external data for pay equity; along with budgetary considerations for effective stewardship. Pay will be assigned based on relevant experience at a range of $22.18-$23.52 per hour. We reserve the right to pay an equitable rate that we believe is within our salary structure or that may fit a candidate’s qualifications or experience for the job. A wage range posted is not a guarantee of a specific wage range for a job offer. CCU reserves the right to make pay decisions based on economic and equity considerations to attract the best possible talent. CCU does not determine pay based on sex or any other protected status.
Application Status
Applications will be accepted until the position is filled.
Salary : $22 - $24
