What are the responsibilities and job description for the Pharmacy Tech Medication Adherence Specialist position at Colorado Community Managed Care Network?
Job Description
Job Description
Description :
Position : The Pharmacy Tech Medication Adherence Specialist (Pharm Tech) supports meeting HEDIS / Stars Medication Adherence and Utilization measure goals within the Community Health Clinics (CHC’s) participating in the CHPA Accountable Care Organization. The personnel in this position will use their knowledge of pharmacy workflows, health coaching, and insurance plans to assist in development and implementation of supports related to Medication Adherence / Utilization and as determined by their direct supervisor or CHPA leadership.
Responsibilities :
The Pharm Tech will interact with operational and clinical leadership to assist in the identification of Medication Adherence / Utilization opportunities and will provide targeted support to CHCs to improve outcomes in CHPA’s value-based contract initiatives.
Medication Adherence / Utilization Support
Improve medication adherence rates by identifying barriers that prevent patients from taking medication regimens appropriately and work with care team members to help patients be successful in managing their health.
Telephonic and electronic outreach to patients based on internal and payer reports that identify those who may need additional help in managing medications and getting timely refills.
Coordinate with members of the patient care team, including providers, pharmacists, nurses, and patient care coordinators to address patient needs related to medication use.
With a strong knowledge of pharmacy workflows, insurance plans, and available resources, help patients navigate the complexities of obtaining prescription medications and refills.
CHC Support
Assist the department, direct supervisor and CHPA in the development of education tools related to Medication Adherence / Utilization.
Supports and assist the Pharmacist in the creation of education that will train members of the patient care team as well as CHPA staff, for Medication Adherence / Utilization.
Maintains a database with the results of outreach calls to patients and report on progress and statistics on the measures.
In collaboration with the Pharmacist, provides monthly or ad hoc feedback on opportunities to improve Medication Adherence / Utilization.
CHPA Success
Assist in all CHPA dashboard and scorecard initiatives to improve performance outcomes.
Assist supervisor in implementing best practices, policies, and procedures to increase support services to the CHCs we serve
Assist in developing and sharing guidelines / best practices with internal CHPA team to help improve Medication Adherence / Utilization measures
Behavioral Expectations :
Display a positive and respective attitude
Provide excellent customer service to our members
Representing the organization in a responsible and respectful manner
Working with honesty and integrity
Performing job duties to a reasonable, acceptable standard
Maintaining great communication with the team and our members
Conducting themselves in a professional manner, especially when serving our members and communicating with peers
Following set policies and procedures when dealing with problems or issues
Team Expectations :
Respect each other, and be courteous and sensitive to everyone’s needs and concern
Be accountable for your work
Be flexible about job and task assignments
Be willing to help each other
Ask for help when needed following CHPA’s chain of command
Be open to constructive feedback without being defensive or negative
Be self-motivated and reliable
Share ideas for improvement respectfully
Be positive and encouraging to other team members
Qualifications :
To achieve high-quality outcomes the Pharmacy Tech is to have knowledge of HEDIS / STARs measures and guidelines, clinical documentation standards, and education / training skills.
High School diploma or equivalent.
Certified Pharmacy Technician (CPhT), preferred with at least 3–5-year community / retail pharmacy technician experience; a Medical Assistant or LPN will be considered with experience in HEDIS / Stars measures, specifically Medication adherence / utilization measures
Experience with HEDIS Medication Adherence and Utilization measures
Knowledge of several EHR systems preferred (ECW, Athena, Greenway Intergy, Epic).
Knowledge of PowerPoint, excel and Microsoft word with the ability to manipulate basic information and data required for preparing reports and delivering training.
Exceptional interpersonal, public speaking, and presentation skills to deliver training and education is preferred.
Exceptional customer service experience.
Ability to adapt to changing initiatives and priorities based on the needs of CHPA and the CHC’s success.
Ability to professionally communicate and manage conflict with others in both an internal and external setting.
Ability to work independently and to self-motivate to complete tasks; resourceful and proactive.
Fluency in written and spoken English, with reading comprehension skills. Bilingual in Spanish would be helpful
Displays cultural competence in diversity, equity and inclusion to fit CHPA’s cultural values and mission.
Ability to travel to and within the state of Colorado (up to25% travel within the state of Colorado) with an unrestricted driver’s license and an insured vehicle.
Home office that is HIPPA compliant and has high speed internet capability.
Mobile device for work purposes.
Working Environment and Physical Activities :
40 hours per week. Typical business hours and may include evening hours.
Hybrid position- work from home with up to 25% travel capability.
This position may require travel to meetings in the state of Colorado.
CHPA is an equal opportunity employer offering a generous benefits package, a casual work environment, and a competitive salary (DOE) :
Insured group health, dental, & vison plans (NOTE : Medical Insurance may not be available for out of state employees)
Medical and dependent care flexible spending account options
401k retirement plan with an employer contribution match
Life, AD&D, and Long-term disability plans paid for by employer
Free 24 / 7 access to confidential resources through an Employee Assistance Program (EAP)
Voluntary benefit plans to complement health care coverage including accident insurance, critical illness, and short-term disability
A generous mix of vacation, sick and holiday paid days off
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