What are the responsibilities and job description for the Administrative Assistant III - Grand Junction position at Colorado Department of Transportation?
About the Work Unit
This position is in CDOT’s Region 3, Grand Junction headquarters office. The unit functions to maintain continuity and compliance with all Federal, State, and local statutes, regulations, policies and procedures related to public administration of required programs including maintenance, traffic operations, engineering, transportation planning, public and governmental relations, human resources and financial management.
About the Position
As the Administrative Assistant III, you will provide technical and administrative support to the RTD Program Assistant to ensure efficient operation of the office as well as providing assistance to the general public, contractors, consultants, other CDOT offices and sections and other agencies as first point of contact in the Region Office. This position also serves as a Region 3 dedicated Customer Service Representative.
Your duties and responsibilities will include, but are not limited to, the following:
- Answer inquiries from employees and the public concerning departmental policies, procedures, and general road conditions and make referrals to appropriate information sources;
- Develop and implement office procedures and processes in order to increase efficiency;
- Collect, evaluate, collate, and create reports and other documentation;
- Complete data entry and track various information and documents in a variety of computer systems;
- Process employee expense reports;
- Provide effective customer service;
- Research and provide information to resolve problems and complaints;
- Act as primary floor warden - communicate emergency situations immediately via telephone or radio;
- Schedule meetings, calendar appointments, and travel arrangements and resolve any scheduling conflicts;
- Act as the designated timekeeper for the business office
- Answer dedicated CSR phone line and provide research and answers to questions;
- Attend trainings;
- Perform reception duties including greeting external/internal customers and directing them to the proper location or personnel; answering, screening, and routing telephone calls and receiving and processing incoming mail;
- Purchase office supplies;
- Manage paper and digital files following records retention guidelines;
- Prepare agendas and packets for various meetings;
- Maintain confidentiality of information and documents;
- Research, clarify and explain procedures, rules, and regulations;
- Other job duties as assigned.
Work Environment:
- Your schedule will primarily be 8:00 AM – 5:00 PM work hours, Monday-Friday, but we are flexible to meet your work/life balance needs while ensuring CDOT business needs are met.
- Occasional travel for meetings or trainings
- Required to operate CDOT vehicles.
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