Critical Care Services Supervisor - CSU Veterinary Teaching Hospital

Critical Care Services Supervisor

Lead with passion! Do you enjoy working in a team environment that has a focus on outstanding patient care, excellence in client service, and collaboration? Are you passionate about leading a team to accomplish great things? If yes, we are looking for Critical Care Services Supervisors to support the team and growth of the Critical Care Services.

Position Summary

Our Emergency & Critical Care Services team consists of a faculty unit with six board-certified critical care specialists and a residency program with eight Emergency & Critical Care residents, all with strong dedication to teaching veterinary students and contributing to technician growth. In addition, we are fortunate to have multiple RVTs with their VTS in Emergency & Critical Care on our team. The CSU VTH is also one of the few veterinary trauma centers in Colorado and is an AMVA and VECCS certified facility.

The Critical Care Services (CCS) which includes Emergency, Urgent Care, and Critical Care Unit provides medical care for small animals and exotics on an emergency basis. As a CCS Supervisor at CSU Veterinary Teaching Hospital (VTH), you will oversee the small animal veterinary technical team (veterinary technicians, assistants, hourlies) within the Critical Care Services and partner with faculty. Due to the nature of the 24/7/365 service, the Critical Care Service will have multiple supervisors to help with the daily/night needs of the department to ensure that there is a go-to leader on most shifts. You will provide hands-on support (floor supervisor), technical expertise, and leadership to ensure the smooth operation of the Critical Care Services. The CCS Supervisor is committed to ensuring the highest quality of patient care is delivered with exceptional client service while maintaining focus on teaching. Additional responsibilities but not limited to:

• Manages workflows and shift coordination with employees and doctors in an emergency environment that often has a sporadic caseload which can consist of facilitating non-urgent and urgent medical procedures/surgeries/patient care.
• Mentors and coaches support team members and participates with their annual performance reviews.
• Assisting with recruiting efforts and training programs for new team members.
• This position entails managing and facilitating support team coverage (scheduling).
• Acts as a point of contact for other services/departments that are in need of leadership guidance during shift (patient care wards, client services, facilities).
• Assisting with client inquiries/concerns that might arise during their shift.
• Ensures that charge capture and other policies are followed.
• Additional responsibilities as requested.

Work Hours/Week
40

Proposed Annual Salary Range
$60,000 - $72,000 (salary is commensurate with experience)

A signing bonus may be considered for successful candidates.

Required Job Qualifications

• 4 years of veterinary experience
• Bachelor’s degree

Substitutions for the Bachelor’s degree:

• Associate’s Degree plus 4 years of veterinary experience in addition to the 4 years of veterinary experience.
• HS diploma/GED plus 6 years of veterinary experience in addition to the 4 years of veterinary experience.

Preferred Job Qualifications

• Outstanding communication skills and the ability to engage employees at all levels of the organization.
• Prior leadership experience and/or shift lead experience
• Registered Veterinary Technician or Veterinary Assistant
• Veterinary Technician Specialist (VTS) in Emergency and Critical Care
• Successful candidates should have flexibility with their schedule to meet the needs of 24/7 operations (days, evenings, weekends).
• Experience in veterinary technician recruitment, leadership, and retention through creating a cohesive hospital environment and providing a structure where employees can advance.
• Experience in an academic/higher education environment and/or veterinary specialty/emergency environment.
• Understanding the educational and clinical goals of a veterinary teaching hospital.
• Outstanding client communication and experience with conflict resolution.
• Demonstrated commitment to diversity, equity, and inclusion.

To ensure full consideration, applications must be received by 11:59pm (MT) on
02/24/2025

Description of Work Unit
Veterinary Teaching Hospital
The mission of CSU VTH Small Animal Critical Care Services, the pinnacle of veterinary medicine and education, is to ensure the advancement of patient welfare through a vital system distinguished by: personal excellence; compassionate care; exemplary education; collaborative & transformative research; and mutual trust with our community. This position reports to the Urgent Care/Emergency Unit technician manager.

Why work at Colorado State University?
CSU was recently ranked first among Colorado-based educational employers and fifth among all in-state employers in Forbes magazine’s “America’s Best Employers by State!”

We are looking to add individuals to our team who have the following characteristics:

• Confidence – they expect success in what they do
• Compassion – they have genuine care and concern for others
• Commitment to Inclusive Excellence – they engage principles of diversity, equity, inclusion, and justice in all they do, valuing a supportive community where everyone’s contributions are valued, and all voices are heard
• Empowerment – they use their knowledge and skills to adjust, change, and improve daily tasks/work for themselves and others
• Integrity – they are honest, and others trust them
• Responsibility – they take ownership of decisions and actions

Our Investment in You
Colorado State University (CSU) is committed to providing employees with a strong and competitive benefits and well-being package that supports you, your health, and your family.

These CSU resources help with many aspects of your life – financial, physical, emotional, family, workplace wellness. These resources are part of our investment in you.

Employees are benefits eligible when working a minimum of 20 hours per week; benefits outlined below reflect full-time status of 40 hours per week; some benefits would be prorated for part-time status.

• Paid time off to include 24 vacation days, 15 sick days, 11 paid holidays annually
• Comprehensive benefits programs and services including Medical, Dental, Vision, Life, Disability, Parental Leave, work/life resources, and more
• Robust Employee Assistance Program (EAP) for your overall well-being
• FREE college credit courses (up to 9-semester credits per year) through the Employee Study Privilege program
• Tuition Scholarships up to 50% for eligible family members
• FREE employee growth opportunity through CSU training and development opportunities
• After-school programs and summer camps for kids
• Community Discounts
• FREE MAX transit use with CSU identification

For more detail about these and other Health and Welfare benefits and Commitment to Campus programs, visit our CSU Well-Being Hub at https://hr.colostate.edu/well-being-hub/ and our Benefits programs for Administrative Professional employees: https://hr.colostate.edu/current-employees/benefits/afap/.

Retirement Programs
While employees of CSU do not contribute to Social Security, the University and the state of Colorado offer competitive retirement plans. As a condition of employment and required by Colorado law, employees are required to participate in either the University’s Defined Contribution Plan (DCP) or the Public Employee’s Retirement Plan (PERA) of Colorado. Each plan offers a generous employer match between 10% – 21%. For more information, visit: https://hr.colostate.edu/current-employees/benefits/afap/retirement/.

Campus Culture and Principles of Community
Colorado State University has a campus culture that is driven by a desire always to do better and a vision to be the best place to learn, work, and discover. Our Principles of Community – Inclusion, Integrity, Respect, Service, and Social Justice – reflect our core values and support CSU’s mission and vision of access, research, teaching, service, and engagement. Each member of our community has a responsibility to uphold these principles when engaging with one another and acting on behalf of the University. For more information visit: https://hr.colostate.edu/prospective-employees/our-people/.

Tobacco and Smoke-Free
Colorado State University is a tobacco and smoke-free campus. For the health of our university community, the use of smoking, vaping or tobacco products is prohibited on CSU grounds or in buildings.

Diversity Statement
Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.

Essential Duties

Job Duty Category
Service/Operational Leadership

Duty/Responsibility

• Manage day-to-day workflow as a floor supervisor and shift coordination for veterinary support team. High-level leadership, communication and positive outlook are all critical attributes for success as a Supervisor in this unit.
• Partners with Faculty Service Leader on collaborates with students, interns, residents, clinicians and clients
• Ensures the consistent quality of patient care including triage, assessment, stabilization, treatment, monitoring, and restraint.
• Assumes leadership and makes executive decisions in urgent situations when hospital leadership including faulty are not present.
• Manages any client service focus (client questions, financial questions)
• Ensures charge capture is accurate and timely within the unit
• This position will be responsible for administering performance reviews, managing disciplinary issues, approving leave requests, reconciling timecards, and monitoring leave banks.
• Patient Care oversight
• Client management

Percentage Of Time
70

Job Duty Category
Recruitment, retention, and training

Duty/Responsibility

• Collaborates with HR department to develop proactive recruitment and retention strategies to attract, hire, and retain talent.
• Oversees veterinary technician internships/externships through local (and non-local) veterinary technology colleges to ensure that we provide a positive learning environment to attract future talent.
• Ensures that thorough onboarding/training efforts are facilitated and managed.

Percentage Of Time
20

Job Duty Category
Financial Collaboration

Duty/Responsibility

• Participates in interpreting and developing financial reports/metrics/budgets to ensure the financial success of the VTH.
• Evaluates staffing levels and identifies opportunities to best utilize resources.

Percentage Of Time
10

Application Details

Special Instructions to Applicants
This position will remain open until filled. To apply, please upload a cover letter that addresses the required and preferred job qualifications, a resume, and the contact information for three professional references. References will not be contacted without prior notification to candidates.

CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact.

Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Conditions of Employment
Pre-employment Criminal Background Check (required for new hires), Essential Services Designation, Shift Work, On-call Status - his position will be expected to cover on-call duties in rotation with other assigned supervisors. Please note: the frequency may vary based on current staffing, organizational structure, etc. An on-call week begins Monday eve

Search Contact
vth_hr@colostate.edu

EEO Statement
Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715, titleix@colostate.edu.

The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836, oeo@colostate.edu.

The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836, oeo@colostate.edu.

Any person may report sex discrimination under Title IX to the Office of Civil Rights, Department of Education.

Background Check Policy Statement
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

Job Type: Full-time

Pay: $60,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Work Location: In person

Salary : $60,000 - $72,000