Critical Care Services Supervisor

Critical Care Services Supervisor - great team & excellent benefits (5 weeks PTO)!

Lead with passion! Do you enjoy working in a team environment that has a focus on outstanding patient care, excellence in client service, and collaboration? Are you passionate about leading a team to accomplish great things? If yes, we are looking for Critical Care Services Supervisors to support the team and growth of the Critical Care Services.

Position Summary

Our Emergency & Critical Care Services team consists of a faculty unit with six board-certified critical care specialists and a residency program with eight Emergency & Critical Care residents, all with strong dedication to teaching veterinary students and contributing to technician growth. In addition, we are fortunate to have multiple RVTs with their VTS in Emergency & Critical Care on our team. The CSU VTH is also one of the few veterinary trauma centers in Colorado and is an AMVA and VECCS certified facility.

The Critical Care Services (CCS) which includes Emergency, Urgent Care, and Critical Care Unit provides medical care for small animals and exotics on an emergency basis. As a CCS Supervisor at CSU Veterinary Teaching Hospital (VTH), you will oversee the small animal veterinary technical team (veterinary technicians, assistants, hourlies) within the Critical Care Services and partner with faculty. Due to the nature of the 24/7/365 service, the Critical Care Service will have multiple supervisors to help with the daily/night needs of the department to ensure that there is a go-to leader on most shifts. You will provide hands-on support (floor supervisor), technical expertise, and leadership to ensure the smooth operation of the Critical Care Services. The CCS Supervisor is committed to ensuring the highest quality of patient care is delivered with exceptional client service while maintaining focus on teaching. Additional responsibilities but not limited to:

• Manages workflows and shift coordination with employees and doctors in an emergency environment that often has a sporadic caseload which can consist of facilitating non-urgent and urgent medical procedures/surgeries/patient care.
• Mentors and coaches support team members and participates with their annual performance reviews.
• Assisting with recruiting efforts and training programs for new team members.
• This position entails managing and facilitating support team coverage (scheduling).
• Acts as a point of contact for other services/departments that are in need of leadership guidance during shift (patient care wards, client services, facilities).
• Assisting with client inquiries/concerns that might arise during their shift.
• Ensures that charge capture and other policies are followed.
• Additional responsibilities as requested.

Work Hours/Week

40

Proposed Annual Salary Range

$60,000 - $72,000 (salary is commensurate with experience)

A signing bonus may be considered for successful candidates.

Required Job Qualifications

• 4 years of veterinary experience
• Bachelor’s degree

Substitutions for the Bachelor’s degree:

• Associate’s Degree plus 4 years of veterinary experience in addition to the 4 years of veterinary experience.
• HS diploma/GED plus 6 years of veterinary experience in addition to the 4 years of veterinary experience.

Preferred Job Qualifications

• Outstanding communication skills and the ability to engage employees at all levels of the organization.
• Prior leadership experience and/or shift lead experience
• Registered Veterinary Technician or Veterinary Assistant
• Veterinary Technician Specialist (VTS) in Emergency and Critical Care
• Successful candidates should have flexibility with their schedule to meet the needs of 24/7 operations (days, evenings, weekends).
• Experience in veterinary technician recruitment, leadership, and retention through creating a cohesive hospital environment and providing a structure where employees can advance.
• Experience in an academic/higher education environment and/or veterinary specialty/emergency environment.
• Understanding the educational and clinical goals of a veterinary teaching hospital.
• Outstanding client communication and experience with conflict resolution.
• Demonstrated commitment to diversity, equity, and inclusion.

To ensure full consideration, applications must be received by 11:59pm (MT) on

02/24/2025

Our Investment in You

Colorado State University (CSU) is committed to providing employees with a strong and competitive benefits and well-being package that supports you, your health, and your family.

These CSU resources help with many aspects of your life – financial, physical, emotional, family, workplace wellness. These resources are part of our investment in you.

Employees are benefits eligible when working a minimum of 20 hours per week; benefits outlined below reflect full-time status of 40 hours per week; some benefits would be prorated for part-time status.

• Paid time off to include 24 vacation days, 15 sick days, 11 paid holidays annually
• Comprehensive benefits programs and services including Medical, Dental, Vision, Life, Disability, Parental Leave, work/life resources, and more
• Robust Employee Assistance Program (EAP) for your overall well-being
• FREE college credit courses (up to 9-semester credits per year) through the Employee Study Privilege program
• Tuition Scholarships up to 50% for eligible family members
• FREE employee growth opportunity through CSU training and development opportunities
• After-school programs and summer camps for kids
• Community Discounts
• FREE MAX transit use with CSU identification

For more detail about these and other Health and Welfare benefits and Commitment to Campus programs, visit our CSU Well-Being Hub at https://hr.colostate.edu/well-being-hub/ and our Benefits programs for Administrative Professional employees: https://hr.colostate.edu/current-employees/benefits/afap/.

Retirement Programs

While employees of CSU do not contribute to Social Security, the University and the state of Colorado offer competitive retirement plans. As a condition of employment and required by Colorado law, employees are required to participate in either the University’s Defined Contribution Plan (DCP) or the Public Employee’s Retirement Plan (PERA) of Colorado. Each plan offers a generous employer match between 10% – 12%. For more information, visit: https://hr.colostate.edu/current-employees/benefits/afap/retirement/.