Job Type
Full-time
Description
Job Title : Program Manager - Supportive Services
Reports to : Assistant Director - Supportive Services
Location : Denver
Compensation : $68,000-$75,000, generous benefits including 401k matching, 100% employer-paid premiums for health, dental, vision; paid vacation, paid holidays; $40 cell phone stipend
The Program Manager - Supportive Services will work in collaboration with the Senior Director of Programs, Supportive Services, and CVC teams to ensure that all CVC sites provide a safe, stable, healing, and supportive environment for residents, staff, volunteers and the broader community. Specifically, the Senior Manager of Support Services will provide leadership to the supportive services programming as outlined below.
Expected schedule, specific tasks related to primary focus areas, as well as other responsibilities for this position are listed below :
Schedule / Hours
- 30-35 hrs / wk on site at various sites and CVC office
- 5-10 hrs / wk to be spent on-call and working from home.
- Additional time will be spent in organizational meetings, meeting with external partners and coalitions, meeting with SOS residents, etc.
Key Area # 1 - Supportive Services Oversight
Provide leadership, planning and direction of Peer Support and Case Management departments.Ensure supportive services are operating seamlessly with each operation plan in collaboration with the Peer Support Manager and Housing Support Managers.Build new policies and procedures with the Manager and support them in the implementation processLead and manage supportive services programs, providing guidance and support as needed.Directly manage and mentor Peer Support Manager and both Housing Support ManagersSet individual and team goals that align with each operation plan.Problem solve challenges with the Senior Director of Programs, if needed.Analyze data and make recommendations to processes, procedures, and systems.Key Area # 2 - Supportive Services Programming
Build and maintain relationships with key stakeholders, community partners, and internal teams.Collaborate with other departments to ensure that business needs are being met.Stay up-to-date with industry trends and best practices, and apply this knowledge to drive growth for both Peer Support and Case Manager Models (Critical Time InterventionManage budgets and resources to ensure all expenditures are valid and aligned with company goals.Ensure compliance with relevant laws, regulations, and policiesKey area # 3 - Metrics and Reporting
Conduct HMIS data collection / input on an ongoing basisWork with the Senior Director of Programs to determine appropriate metrics for tracking success for internal and external use.Track metrics on a monthly basis and report out on those metrics to the supervisor and team.Other Responsibilities :
Other duties as assigned.We are a small, dynamic team and at times everyone is required to do a bit of everything. You may be asked to take on other responsibilities from time to time, but these should not get in the way of your ultimate responsibility which is supporting supportive services staff.Physical Requirements :
The position requires the ability to perform the essential functions with or without reasonable accommodation. Tasks may involve prolonged periods of standing, sitting, or walking, as well as lifting and carrying objects up to 40 lbs. Additional requirements include occasional reaching, bending, crouching, or kneeling, along with manual dexterity to operate tools, equipment, and technology. Visual and auditory ability to respond to tasks and ensure safety are also essential.
Requirements
Skills Needed :
Cultural CompetenceTime managementExcellent written and verbal communicationAdministrative SkillsConflict Mediation / Resolution SkillsMeeting Facilitation SkillsHigh Emotional IntelligenceAbility to relate to people from diverse backgrounds and experienceTrauma-Informed approachCreativity and flexibilityResilience and thick skinIntrinsic motivation to achieve goalsRequirements :
High School Diploma or equivalent and two years either working with unhoused individuals, in non-profit, or supervising others is required. Additional education or experience in social work, human services, or related fields preferred.Experience working with individuals experiencing homelessness or vulnerable populations is strongly preferred.Familiarity with HMIS or other community member data systems is a plus.Knowledge of Peer Support and Case Management workforce is required.A commitment to CVC's mission and goals.Reliable transportation is required.Cell phone to download and access CVC applications is requiredExperience considered a plus :
Prior experience working with people experiencing life challenges.Lived experience with recovery from homelessness, mental health, or substance misuseColorado Village Collaborative provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary Description
68,000-$75000
Salary : $68,000 - $75,000
