What are the responsibilities and job description for the Sterling Center Surgery and Medicine - Phone Triage Medical Assistant position at Colquitt Regional Medical Center?
Conduct phone triage by assessing patient symptoms, concerns, and medical history to determine appropriate care.
Provide clinical guidance based on established protocols, escalating urgent cases as needed.
Document all patient interactions, symptoms, and advice given in the electronic health record (EHR).
Coordinate appointments, referrals, and follow-ups based on patient needs.
Work closely with physicians, nurses, and other healthcare providers to ensure seamless patient care.
Assist in managing prescription refill requests per protocol.
Maintain compliance with HIPAA regulations and patient confidentiality policies.
Behaviors
Preferred
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
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