What are the responsibilities and job description for the Sterling Center Surgery and Medicine - Phone Triage Medical Assistant position at CRMC Branding?
- Conduct phone triage by assessing patient symptoms, concerns, and medical history to determine appropriate care.
- Provide clinical guidance based on established protocols, escalating urgent cases as needed.
- Document all patient interactions, symptoms, and advice given in the electronic health record (EHR).
- Coordinate appointments, referrals, and follow-ups based on patient needs.
- Work closely with physicians, nurses, and other healthcare providers to ensure seamless patient care.
- Assist in managing prescription refill requests per protocol.
- Maintain compliance with HIPAA regulations and patient confidentiality policies.
