What are the responsibilities and job description for the Automotive Service Advisor position at Columbia Ford KIA?
At Columbia Ford KIA, we pride ourselves on providing exceptional automotive service and customer satisfaction. As a leading Ford and Kia dealership, we are committed to ensuring our customers have the best experience possible when it comes to their vehicle maintenance and repairs. We are currently seeking a motivated and customer-oriented Automotive Service Advisor to join our dynamic team.
**Job Responsibilities:**
- Greet customers and assist them with their service needs.
- Schedule service appointments and maintain an organized appointment calendar.
- Assess customer concerns and communicate service recommendations clearly.
- Prepare accurate estimates for service work and obtain customer approval.
- Follow up with customers to ensure satisfaction and address any concerns.
- Collaborate with service technicians to ensure timely and efficient service delivery.
- Maintain a clean and professional service environment.
- Keep up to date with product knowledge, service offerings, and promotions.
**Qualifications:**
- Previous experience as a Service Advisor or in a customer service role within the automotive industry preferred, but not necessary.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Knowledge of automotive repair and maintenance procedures.
- Proficiency in using computer systems and dealership software.
- A valid driver's license and a clean driving record.
**What We Offer:**
- Competitive salary and bonus structure.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Ongoing training and career development opportunities.
- A supportive and collaborative work environment.
**How to Apply:**
If you are passionate about customer service and the automotive industry, we would love to hear from you! Please send your resume and a cover letter by responding to this job posting.
**Join our team at Columbia Ford KIA and help us deliver exceptional service to our valued customers!**
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
Shift:
- 10 hour shift
Work Days:
- Monday to Friday
- Rotating weekends
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Columbia, CT 06237: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $60,000
