IT Operations Manager/Cybersecurity Specialist

For over 65 years, Columbia Helicopters have been a trusted provider of heavy-lift helicopter services. We create new aircraft, fly heavy-lift helicopters around the world, and provide maintenance support to ensure you are mission-ready for critical operations. If you are passionate about aviation, join our Columbia Family!

The IT Operations Manager is responsible for overseeing the organization's IT infrastructure, ensuring efficient system performance, reliability, and scalability while maintaining robust cybersecurity measures. This role balances operational IT management with security oversight, implementing policies, monitoring threats, and ensuring compliance with industry standards. The position ensures that IT services align with business needs while safeguarding systems, data, and networks from potential risks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

IT Operations Manager (~50%):

• Manage IT support teams and service desk operations
• Work with MRO and Field operations to provide IT services to meet contractual needs
• Develop and implement IT policies, procedures, and best practices to enhance efficiency
• Monitor system performance, uptime, and troubleshoot issues to minimize downtime
• Oversee IT asset management, procurement, and vendor relationships
• Contribute input to IT budgets, ensuring cost-effective resource allocation
• Coordinate with stakeholders to align IT services with business needs

Cybersecurity Specialist (~50%):

• Develop and enforce cybersecurity policies, standards, and risk management strategies
• Monitor and respond to security threats, vulnerabilities, and incidents
• Implement and maintain security technologies such as firewalls, endpoint protection, and SIEM tools
• Conduct security audits, risk assessments, and compliance evaluations
• Manage user access controls, identity management, and data protection strategies
• Ensure compliance with industry regulations (e.g., NIST 800-171, CMMC)
• Provide cybersecurity awareness training and best practices to employees

MINIMUM QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Information Technology, Cybersecurity, or a related field – or minimum of 8 years of relevant work experience
• 4 years experience in IT operations and security roles
• Strong knowledge of IT infrastructure, network administration, and cloud computing
• Experience with cybersecurity frameworks, risk assessment, and incident response
• Proficiency in IT service management (ITSM) and security tools (SIEM, NAC, firewalls)
• Familiarity with compliance standards (NIST 800-171, CMMC)
• Strong leadership, problem-solving, and communication skills
• Meet requirements for being a U.S. Person

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)