What are the responsibilities and job description for the IT Network Operations Specialist position at nwsds?
Job Description:
This position requires someone who is familiar with network administration and a variety of information technologies, experienced with both hardware and software issues, and has a strong customer service orientation.
We look for individuals in our organization who are passionate about our mission and values. We value our employees, working closely with them to help them be successful. We value the people we provide services to, ensuring they receive the highest quality of customer service.
Recruitment #: 384-05-25
Closes: March 17, 2025 (Last day for lateral internal transfers 2/27/25).
Location: Salem, OR
Salary: Starting at $5,497 with excellent benefits. (See below)
Agency Sponsored: Medical/Dental 100% paid for employee and 90-98% for dependents, generous Paid-time off, Public Employee Retirement (PERS), Employee Assistance Plan, Long Term Disability, great culture.
Employee paid: Deferred Compensation, Life Insurance, Short Term Disability, Colonial Life Supplemental Plans, Legal Shield.
Job Description
Meets Agency Mission by working as part of the IT team to ensure Agency Information Technology and Network systems meet agency needs, are reliable, secure and provide data integrity.
Essential Functions
- Ensure that the Agency has the technology and information systems (hardware, software, network and other systems/devices) to deliver services within the Agency mission and values.
- Ensure that information technology hardware and applications are functioning optimally.
- Provide support to Agency employees.
- Facilitate confidence in IT Network Operations, and therefore the Agency and programs.
- Protect consumers and reduce Agency risk.
- Provide excellent customer service in a professional manner.
1. Ensure that the Agency has the technology and information systems (hardware, software, network and other systems/devices) to deliver services within the Agency mission and values
- Assist Operations Manager in analysis, recommendation and procurement of IT systems; working on projects to help grow the agency’s technology infrastructure
- Provide problem solving, installation, configuring and implementation of IT systems
- Research and provide input and recommendations to the Agency on new technologies to increase innovation, efficiency, and data while ensuring compatibility with existing IT
- Develop and maintain the Agency Internet and Intranet websites
- Assist Operations Manager with development and implementation of IT policies and procedures
2. Ensure that information technology hardware and applications are functioning optimally
- Set up, manage, maintain, and deploy IT-related equipment
- Install software updates and ensure license compliance
- Maintain hardware and software maintenance agreements and user licenses
- Analyze new hardware and software for system compatibility, including compatibility with State of Oregon information systems used by Agency staff
- Oversee system backups and monitoring; installing and maintaining network components
- Provide network administration, ensure network security, and monitor network connectivity for the Agency
- Identify and resolve hardware and software problems
- Assist with and monitor replacement and upgrade schedules
- Coordinate with State of Oregon and other partner IT departments to provide employee access to required systems, including password/RACF set up
3. Provide Support to Agency employees
- Troubleshoot and solve requests submitted via online instant messaging, emails, phone calls, and in-person visits Conduct
- Identify and resolve software and hardware issues
- Provide individual and occasional group training to staff on the use of hardware, software and related equipment
- Identify, update and maintain resources on the intranet to assist staff in using and learning about Agency IT systems, software
4. Facilitates confidence in IT Network Operations Specialist, and therefore the Agency and programs
- Embrace and exhibit the Agency Mission and Core Values
- Provide excellent customer service
- Follow through, meeting deadlines, and interacting with others in a respectful and culturally appropriate manner
- Maintain the skills and knowledge necessary to effectively perform duties
- Provide suggestions for improvement
5. Protect consumers and reduce Agency risk
- Follow policies, regulations and requirements of the program and Agency
- Provide documentation as set forth by Federal, State, funding regulations and Agency policy
- Serve as Mandatory Reporter of suspected abuse of vulnerable populations according to and as required by policy regulations
- Maintain and share information according to privacy regulations, also in regards to disposal, shredding, etc. by self and vendors
6. Provide excellent customer service in a professional manner
- Apply the required knowledge and skills
- Exhibit sound decision making and problem solving
- Meet quality standards in accuracy and timeliness
- Follow policies and procedures
- Work independently, but seek and offer assistance as needed
- Exhibit the technology skills related to the required work (word processing, spreadsheets, database, internet research, mail, email and IM communications, phones, copiers, assessment programs such as CAPS, Oregon Access, etc.)
- Exhibit a positive attitude towards consumers, co-workers, supervisors, and other constituents
- Regular attendance to meet the demands of this job and provide necessary services
Secondary Functions
Implement and monitor the Agency’s computer related HIPAA and HITECH guidelines and regulations. Assist Operations Manager by acting as back-up liaison with hardware and software vendors, State IT staff and computer consultants, and serve on various work committees, as assigned.
Supervisory Responsibilities
None
