On Call Banquet Server

On Call Banquet Staff | Icicle Village Resort
Let’s start off with the most important part - what’s in it for you:

The Perks

• Eligibility of perks is dependent upon job status
• Hourly wage $16.28/hour PLUS Service Charge Tip Pool

(18% is added to all event charges including room rental, F&B, AV fees, etc.;
100% of the 18% service charge is paid to team members)

• Get Paid Daily (Make any day payday)
• Paid Time Off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans
• Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks (Yes, Discounted Travel!)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Values-Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Online Learning Platform to Help You Develop!

Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do:
The Brass Tacks

• Set tables with chinaware, glass, silver and linens
• Clears tables as necessary, sets up buffets as needed
• Serves food and beverage to guests and provides quality customer service
• Ensures safe work environment, reporting unsafe conditions and equipment
• Performs other duties as assigned.
• Takes orders and serves food and beverage items to guests in accordance with established standards
• Enters orders into computerized Point of Sale system and communicates any special requests to the culinary team
• Coordinates the timing of each course to correspond with the dining pace of the guests
• Assembles food items, such as appetizers, salads and soups
• Ensures attractive, consistent presentation of food and beverages. Ensures that all food and beverage items are served at the correct temperature
• Maintains current knowledge of food and beverage offerings, including menu changes and sold-out items
• Processes guest payments, using proper accounting and cash handling procedures
• Keeps work area, including guest dining area, clean and organized
• Follows all appropriate policies and procedures
• Advises guests, clients and team members on matters relating to food and beverage offerings
• Assists in all areas of service and production including hosting, bussing, cleaning and dishwashing
• As needed, support other F&B departments including Outlets, Banquets and Guest Breakfast
• Assures that we exceed guest expectations by being responsive, engaged and following-through on all requests
• Performs other tasks and responsibilities as directed by management

The Nitty Gritty

• Prior experience or training preferred
• The ability to read, write and speak English
• Necessary State Food Handler’s License(s) and Liquor Serving Permit(s)
• Ability to lift at least 50 pounds.
• Ability to work in a fast paced, multi-tasking environment
• Willingness to work long hours, irregular shifts, and on weekends and holidays.
• The ability to provide an excellent level of customer service, even in stressful situations.
• Necessary State Food Handler’s License(s) and Liquor Serving Permit(s)
• Previous experience as server in a similar restaurant environment
• Ability to perform essential functions on the computerized Point of Sale system
• Working knowledge of dining and beverage service procedures
• Working knowledge of applicable liquor laws and regulations
• Necessary State Food Handler’s License(s) and Liquor Serving Permit(s)
• Standing and Walking: Remaining on your feet for extended periods, often up to 10 hours, to attend to guests and manage service areas
• Stair Navigation: Moving between different levels of the establishment, which may involve climbing and descending stairs.
• Bending and Squatting: Reaching down to set or clear tables, retrieve items from lower shelves, or assist guests.
• Lifting: Carrying trays, dishes, or supplies weighing up to 40 pounds.
• Desire to work in a fast-paced role
• Must be comfortable working across a large resort property involving a significant amount of walking and transporting supplies
• Must be able to work indoors and outdoors in challenging weather conditions

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you’ll work:
Tucked away in the charming Bavarian town of Leavenworth sits the enchanting Icicle Village Resort. Minutes away from the picturesque and bustling Front Street, this resort offers 160 guest accommodations including hotel rooms, suites, and condominiums. With the majestic Cascade mountain range as your backdrop, this property includes over 9,200 square feet of event space, including an outdoor tented garden. Guests can also enjoy onsite dining at JJ Hills Fresh Grill, serving dinner seven days a week.

Whether it is summer, winter, or any season in between, Icicle Village Resort provides guests with an abundance of daily and weekly activities such as yoga classes, s'mores by the firepit, kids crafts, wine tasting, and of course all the fun of the Junction Activity Center, complete with mini golf, basketball, disc golf, indoor game room, and more.

The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.

Salary : $16