Concierge | The Retreat at Silvies Ranch

(Columbia Hospitality Executive Search)

Located in beautiful Eastern Oregon in the Silvies Valley at the base of the Strawberry Mountains!

Job Summary

To manage the scheduling for all resort activities & create itineraries for the guests before their arrival. This is for a remote ranch resort, taking into account customer preferences, and operational constraints to ensure high standards of quality safety and customer satisfaction.

We are looking for an experienced scheduler - hotel & medical fields are a plus!

Perks & Benefits

As our employee, you receive extremely affordable employee housing, discounted meals, employee discounts, and a generous benefits program.

RESPONSIBILITIES:

Develop and curate personalized itineraries for guests, ensuring a seamless and enjoyable experience during their stay.

Facilitate the completion of itinerary questionnaires, gathering essential information to tailor activities and experiences to guest preferences.

Cultivate strong relationships with guests through effective communication and responsiveness, serving as the main point of contact of guest itineraries before their arrival.

Coordinate and schedule all activities, taking into account team member availability and ensuring a balanced and fulfilling guest experience.

Strategically allocate time for each experience, considering logistical aspects and guest preferences, to optimize their overall enjoyment.

Collaborate with spa and front desk teams to relay guest preferences for experiences and ensuring a seamless integration of services.

Maintain a comprehensive understanding of all available experiences, providing guests with detailed information and guidance.

Interface with rangers and ranger captains, coordinating activities and aligning schedules.

• Ability to provide professional communication in all environments
• Proven skill in developing relations with guests, vendors and internal departments
• Time management is a must
• Maintain high ethical standards and professionalism.
• Represent the company with integrity and dedication.
• Communicates daily with the Resort Operations Director. This position works closely with Group Sales Team & Front Desk Team.
  
  

Qualifications

• Three years working as a Scheduler and in Guest Services. Added bonus if you have been an Itineraries Director. Must have experience using a scheduling system.
• Possess sufficient experience and technical expertise in all functions of managing a team.
• Ability to maintain confidentiality.
• Ability to deal with diverse guest clientele in a variety of situations
• Proven written and oral communication skills.
  
  

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Job Type: Full-time

Salary: $47,000.00 - $57,000.00 per year

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Disclaimer: The individual selected for the role of Concierge will be employed by The Retreat at Silvie’s Valley Ranch, and will have no affiliation with Columbia Hospitality, who is serving as a third-party agent leading the search through Columbia Executive Search.

The Fine Print

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.