What are the responsibilities and job description for the Customer Service Specialist | Eighth Generation position at Columbia Hospitality?

Customer Service Specialist | Eighth Generation

The Customer Service Specialist provides quality customer service and administrative support to Leadership team at Eighth Generation's headquarters, interacting at all levels with staff, artists, and customers.

Benefits & Perks :

Eligibility of benefits is dependent upon job status
Pay Range : $23.50 - $24.50 / hour DOE
Hybrid employment opportunity
Paid Time Off & Holiday Pay
Discounted medical insurance premiums covered by the employer (for FT employees)
Discounts on merchandising
Pet friendly workplace!

Responsibilities and Essential Duties

Provides daily administrative support to executive team including data entry, drafting correspondence or other communications as directed by leadership, printing, scanning, mailing, maintaining records and filing systems etc.

Provides daily phone coverage at the Headquarters for all staff, inquiries, and customer questions

Assesses priorities and competing demands and adjusts allocation of time and resources to increase efficiency and effectiveness

Manages appointment scheduling, coordinating meeting logistics, arranges accommodations and travel for Staff and Artists as needed

Processes and distributes incoming communications (via mail, e-mail, phone, etc.)

Participate in daily communications with customers via phone and email, and working with internal team to coordinate appropriate response to resolve issues or customer questions

Work collaboratively with Director of Business Development, Warehouse, Shipping, Marketing staff as needed to ensure timely and high-quality customer service

Maintain good working order of all office equipment and machines, including ordering supplies for the office or scheduling service visits and / or performing periodic maintenance as needed

Assist leadership in hosting visitors, important guests and leading tour groups at the Eighth Generation HQ

Exercises discretion and integrity with highly confidential & sensitive information

Assist with organizing and planning for special events, speaking engagements, public appearances or other internal events as needed

Perform related duties as needed

Qualifications (Knowledge, Skills, and Abilities)

High School Diploma Required, Associates Degree preferred.

Excellent written and verbal communication skills

Administrative experience, with one or more years in a front desk reception environment.

Computer proficiency, experience working in Word, Excel, and Outlook.

Technological proficiency, with experience operating a multiline phone system, printers, copy machines,

Strong awareness of the Native experience; personal experience with Indigenous and tribal communities preferred

Ability to communicate effectively about Eighth Generation values, business practices and processes with all levels of internal and external contacts

Extremely detail oriented and organized, with the ability to bring tasks through to completion

Maintain a positive attitude and willingness to work with all team members, artists and customers

Discrete concerning confidential or sensitive information

Ability to pass a background check

Non-Disclosure Agreement is required

Note :

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. This company is an equal opportunity employer and a drug-free workplace.

Legal : Columbia Hospitality is posting for this role as the proud partner of Eighth Generation. All employees will be employed by Eighth Generation.

The Fine Print

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.

Salary : $24 - $25

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