What are the responsibilities and job description for the Front Desk | Stephanie Inn position at Columbia Hospitality?
Discover True Hospitality.
Welcome to Martin North, a family of hotels and restaurants in Cannon Beach, and a very special farm located on the Sunset Highway between Portland and the Pacific. Martin North is committed to delivering world class, one of a kind guest experiences on Oregon’s magical north coast. Martin North properties include Stephanie Inn and Dining Room, Public Coast Brewing Co., and Public Coast Farm.
At the Stephanie Inn, our mission is to create remarkable guest experiences that are remembered forever. These experiences shape the story of each guest’s time with us – one we hope they’ll share with family and friends, leaving them dreaming of when they’ll return.
Let’s start off with the most important part - what’s in it for you:
The Perks
"People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
What you’ll do:
The Brass Tacks
The Stephanie Inn, located in beautiful Cannon Beach, is Oregon's premier oceanfront boutique hotel, featuring stunning views of Haystack Rock, the vast Pacific Ocean, and the Coastal Range. Providing luxurious sophistication and carefree comfort, the iconic Stephanie Inn is a preferred getaway. The hotel is committed to providing personalized service and the highest attention to detail. Serving as an inspiring sanctuary for complete relaxation and enjoyment.
The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.
Welcome to Martin North, a family of hotels and restaurants in Cannon Beach, and a very special farm located on the Sunset Highway between Portland and the Pacific. Martin North is committed to delivering world class, one of a kind guest experiences on Oregon’s magical north coast. Martin North properties include Stephanie Inn and Dining Room, Public Coast Brewing Co., and Public Coast Farm.
At the Stephanie Inn, our mission is to create remarkable guest experiences that are remembered forever. These experiences shape the story of each guest’s time with us – one we hope they’ll share with family and friends, leaving them dreaming of when they’ll return.
Let’s start off with the most important part - what’s in it for you:
The Perks
- Eligibility of perks is dependent upon job status
- Get Paid Daily (Make any day payday)
- Paid Time off & Holiday Pay (Because Balance Matters)
- Benefits - Medical, Dental, Vision, Disability, 401K
- HSA/FSA Plans -with employer contribution
- Values Based Culture (#OMGLIFE)
- Culture Add (Creating Space for Fresh Perspectives)
- Referral Bonus (Get Paid to Recruit)
- Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
- Employee Assistance Program
- “Columbia Cares” Volunteer Opportunities
- Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
- Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
- Online Learning Platform to Help You Grow!
- Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
"People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
What you’ll do:
The Brass Tacks
- Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
- Be knowledgeable and proficient with the property management system.
- Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
- Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
- Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
- Conduct adequate follow-up with both guest and fellow team members.
- Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.
- Previous hospitality or customer service experience preferred.
- Strong written and verbal communication skills required.
The Stephanie Inn, located in beautiful Cannon Beach, is Oregon's premier oceanfront boutique hotel, featuring stunning views of Haystack Rock, the vast Pacific Ocean, and the Coastal Range. Providing luxurious sophistication and carefree comfort, the iconic Stephanie Inn is a preferred getaway. The hotel is committed to providing personalized service and the highest attention to detail. Serving as an inspiring sanctuary for complete relaxation and enjoyment.
The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.
