What are the responsibilities and job description for the Part-Time Front Desk Agent at Tolovana Inn position at Tolovana Inn?

Job Description

About Tolovana Inn : Tolovana Inn, located in the picturesque Tolovana Park, OR, is renowned for its breathtaking ocean views and outstanding hospitality. We pride ourselves on providing our guests with an unforgettable stay, combining comfort, elegance, and a welcoming atmosphere.

Tolovana Inn is seeking a friendly and professional individual to join our team as a part-time Front Desk Agent. This position offers a competitive pay rate of $18-19 / hour. The ideal candidate will provide professional and courteous customer service to our hotel guests by performing the following duties :

Essential Duties and Responsibilities :

Greet, register, and assign rooms to guests in an efficient and friendly manner.
Obtain guest identification and credit approval as directed by hotel policy.
Answer telephones promptly and courteously. Route calls appropriately; make and confirm reservations.
Answer inquiries pertaining to hotel services, local information, and travel information.
Ensure special guest requests are noted, communicated, and fulfilled.
Manage and resolve all guest complaints and problems in a professional, courteous, and timely manner.
Post charges to individual room or master accounts.
Compute bill, collect payment, and make change for guests.
Handle guest mail and messages per established procedures.
Adhere to policies regarding handling of employees’ cash bank.
Communicate with the next shift to pass on necessary information.
Perform all other duties as assigned.

Additional Responsibilities :

Keep work area neat and organized.

Conduct oneself in a professional manner at all times.

Maintain a safe working environment and immediately report all unsafe conditions.

Maintain a good working relationship with all departments.

Comply with all policies and procedures set forth by the Employee Handbook.

Physical Demands : Occasionally required to stand; walk; use hands to finger, handle, or feel and talk or hear. The employee must occasionally lift and / or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why work for us?

Competitive Company Benefits for Full Time Employees – 4 Medical plans to choose from through Kaiser Permanente and Aetna, a Dental plan through SunLife Financial, and a Vision plan through SunLife Financial using the VSP network.

A Retirement plan through the company sponsored 401k plan which includes a company match

Company paid Life Insurance and Accidental Death and Dismemberment coverage for Full Time Employees

Local Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness / racquet facilities)

Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)

Great EAP Benefits, day one! - As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts Free Confidential Legal Advice and so much more!

We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Compensation details : 18-19 Hourly Wage

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Salary : $18 - $19

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Part-Time Front Desk Agent at Tolovana Inn

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