What are the responsibilities and job description for the Front Office Manager position at Columbia Hospitality?

Front Office Manager | Valley River Inn

Let's start off with the most important part-what's in it for you :

The Perks

Eligibility of perks is dependent upon job status
Salary Range : $55,000 - $60,000
Cellphone Allowance
Incentive Eligible
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, Disability, 401K
HSA / FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program
Columbia Cares" Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity / Equity / Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you :

People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you'll do : The Brass Tacks

Supervising procedural aspects of the hotel's front office (Including Front Desk, Valet, PBX, and Reservations if applicable), maintaining a presence during peak traffic periods.

Ensuring guest and employee needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.

Performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests.

Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc.

Ensuring that all safety and security policies and procedures are followed.

Assisting with the training, coaching and development of team members.

Assisting with interviewing team members.

Maintaining an up to date working knowledge of all property amenities as well as any special events.

Preparing daily reports and distributing as directed.

Understanding of all front office standards and assisting in solving deficiencies.

Supplying guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.

Completing designated cashier and closing reports in the computer system.

Following all company policies and procedures; reporting accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional.

Maintaining confidentiality of proprietary information; protecting company assets.

Welcoming and acknowledging all guests according to company standards.

Developing and maintaining positive working relationships with others; support team to reach common goals.

Performing other reasonable job duties as requested by Supervisors.

The Nitty Gritty

At least 1-year front desk supervisory or lead experience required

Strong written and verbal communication skills required

Previous customer service or guest relations experience required

The ability to read, write, and speak English fluently is required to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

The ability to effectively present information and respond to questions from group of managers, clients, customers, and the general public.

The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

The ability to apply concepts of basic algebra and geometry and special orientation.

The ability to solve practical problems when only limited standardization exists.

The ability to interpret written and oral instructions.

Must possess basic negotiation skills and strong customer relations skills.

Strong computer skills : Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you'll work :

Welcome to Eugene's Only Riverfront Hotel -a place where natural beauty meets warm hospitality. Nestled along the banks of the Willamette River, Valley River Inn offers a tranquil retreat for guests with over 250 fully renovated rooms and suites , each thoughtfully designed to reflect the Pacific Northwest charm while providing the comforts of a modern, upscale experience.

Whether it's savoring a glass of local Willamette Valley wine on a private balcony overlooking the river or enjoying the vibrant sunset, the setting offers an unforgettable connection to Eugene's natural surroundings.

This historic property is home to Sweet Waters on the River , a beloved local dining destination, and features over 15,000 square feet of flexible meeting and event space , making it a favorite for gatherings of all sizes. Located just minutes from Eugene's bustling downtown, the University of Oregon, and iconic venues like Autzen Stadium and Hayward Field, Valley River Inn is at the heart of Eugene's cultural and recreational scene.

Salary : $55,000 - $60,000

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