What are the responsibilities and job description for the Operations Support Manager - Bell Harbor position at Columbia Hospitality?

Operations Support Manager

Let's start off with the most important part-what's in it for you :

The Perks

Eligibility of perks is dependent upon job status
Salary Range : $79,000 to $82,000 DOE
Cellphone Allowance
Incentive Eligible
Commuter / Parking Allowance
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, Disability, 401K
HSA / FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program
Columbia Cares" Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity / Equity / Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you :

People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you'll do : The Brass Tacks

Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards.

Assure that we exceed guest expectations by being responsive, engaged and following-through on all requests.

Assist in hiring, scheduling, training, motivating, evaluating, payroll management and disciplining Team Members daily.

Ensures a safe work environment, reporting unsafe conditions and equipment that need repair immediately and that the work area is always in order and clean.

Work in coordination with the Event Manager for events, managing / facilitating all operational needs when guest is on property.

Track and report various operation statistics including revenues, expenses and labor costs.

Assists Operations Team in overseeing events up to 5,000 guests.

Maintains accurate inventory for supplies.

Prepare weekly schedules taking into consideration fluctuations in business to control labor costs.

Provides regular and on-going communication regarding standard operations procedures with all departments to keep staff informed of updates, changes and / or problematic situations.

Conducts frequent inspections of all dining, kitchen and storage areas to ensure that all Operations activities meet or exceed the established standards

Communicate guest challenges to Event Manager and Sales Manager immediately, assists with special projects, and attends daily and weekly meetings

The Nitty Gritty

This is a Full-Time Non-Exempt Management position. Hours : Varied 45-55 hours per week, depending on business.

The ability to read, write and speak English fluently is required to read, analyze, and interpret regulations. Ability to effectively present information and respond to questions from group of managers, clients, customers, and the general public.

Computer knowledge including Word, Excel, Outlook, Basic knowledge of POS is preferable.

Must be flexible and able to perform multiple tasks and work in stressful situations

Ability to create a team environment within and across departments.

Strong computer literacy in Microsoft Office, especially Word, PowerPoint and Excel.

Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results.

Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements.

Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building.

Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you'll work :

Seattle's premier waterfront conference venue features 18 meeting rooms totaling 100,000 square feet with capacity for up to 6,000 guests. A multiple recipient of the Planners Choice Award from Successful Meetings and Meeting News, Bell Harbor features panoramic views of downtown Seattle and Puget Sound, Northwest-inspired cuisine and complimentary high-speed internet with REAL bandwidth! Bell Harbor is a member of the International Association of Conference Centers (IACC), ensuring a superior meeting experience with state-of-the-art audiovisual, Herman Miller chairs made for comfort, and well-lit meeting space.

Additional venues offered via the Bell Harbor sales team include Smith Cove Cruise Terminal located on Seattle's Magnolia waterfront with over 96,000 square feet of event space perfect for trade shows and large events, and directly adjacent to Bell Harbor the Maritime Event Center, a less traditional space that adds a nautical-themed backdrop to weddings and social events.

The Fine Print

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.

Salary : $79,000 - $82,000

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