CI Support Account Support Specialist

Job Description

Job Description

Salary : $20.00-$25.00 per hour

Join Our Team as an Account Support Specialist!

Are you detail-oriented, organized, and passionate about numbers? Were looking for a dedicated Account Support Specialist to join our team and play a key role in supporting our Shred Operations division!

Hours : Monday-Friday 8 AM - 4 : 30 PM

What Youll Do :

Process billing and manage accounts receivable

Prepare accounting statements and financial reports

Support customer service representatives and CIIM operations

Assist with routine accounting tasks under the direction of the Shred Operations Manager

What Were Looking For :

Strong attention to detail and accuracy

Experience in accounting, finance, or related fields preferred

Ability to multitask and collaborate in a fast-paced environment

Proficiency in QuickBooks accounting software and Microsoft Office

This is an excellent opportunity to be part of a growing company where your skills make an impact! If you're ready to bring your expertise to our team, we want to hear from you!

Apply today and take the next step in your career!

Account Support Specialist Essential Job Responsibilities :

Monthly reconciliation of customer billings using spreadsheets and QuickBooks accounting software.

Receive customer payments, prepare receipts, reconcile income, and route information to the accounting department daily.

Verify services and billing for accuracy and make authorized adjustments.

Prepare and mail invoices and perform Account Receivable follow-up.

Provides production reports to CIIM staff and customers.

Respond to customer billing inquiries.

ADDITIONAL RESPONSIBILITIES

Answer phones and assist existing or new customers with questions, service requests, sales, account setup, and scheduling.

Prepare and distribute service quotes.

Reconcile service tickets from CI Shred services and enter data into the software.

Enters recycler scale ticket information into software and provides related reports to customers and CIIM staff.

Operates CIIM shred public drop-off service, including receiving, unloading, securing, weighing, and destroying customers confidential media. Logs all services performed and provides certificates of destruction.

Maintains security of secure destruction facility by not allowing unauthorized access and not allowing removal of customer media from the facility before destruction.

Operate paper, tech, and hard drive shredder; operate a forklift upon training and certification.

SUPERVISORY RESPONSIBILITIES

N / A

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Must have a current Washington State Driver's License

Must have excellent people skills and customer service ability.

OTHER REQUIREMENTS

Must be able to pass a criminal background check and drug screen. CPR / First Aid desired.

Observes and complies with confidentiality policies, operational procedures, and agency safety programs. Maintains a safe, clean, and organized work environment for all staff.

Coordinate and participate in sales and marketing events (E.G. Shred Days, Trade Shows, etc.)

PREFERRED EDUCATION and / or EXPERIENCE

Education : High school diploma or GED.

Experience : 1-3 years in a similar role including accounting functions

LANGUAGE SKILLS

Must have excellent oral communication.

Speak, read, and write English. Spanish preferred.

MATHEMATICAL SKILLS

Ability to work with basic mathematical concepts (addition, subtraction etc.)

REASONING ABILITY

Ability to define simple problems, establish facts, and conclude.

SOFTWARE

Knowledge and experience in Microsoft Office are required.

Knowledge in QuickBooks, other Operating Software, or CRM Software preferred.

An intermediate skill with various computer programs and software is required.

Ability to operate office machinery including fax machine, copy machine, 10-key, etc.

CERTIFICATES, LICENSES, REGISTRATIONS

Washington State drivers license is required.

Salary : $20 - $25