What are the responsibilities and job description for the Front Desk Administrative Assistant position at Columbia Pediatric Therapy?

Job Description

We are looking for temporary coverage for a leave from February 24 to mid-June at our Vancouver, Washington location. This coverage will be for about 18-20 weeks. After our current front desk is back from leave, this position will be full-time at our Beaverton location.
About Us :

We are a pediatric speech therapy clinic that hires fun, kind staff to help our community of children improve their skills. We provide Speech, Occupational, and Physical Therapy to children 0-18 years old. Our mission is to help kids live their best lives! We do this by listening to our families, providing excellent care, and ensuring strong communication throughout the patient's experience.

Our current Front Desk Assistant will be out on leave for about 18-20 weeks. Which means we're looking for a wonderful person to come help us!

We are currently seeking a temporary, Front Desk Administration Assistant to join our team and play a crucial role in ensuring the smooth operation of our practice at our Vancouver office : 16703 SE McGillivray Blvd., Suite 170, Vancouver, WA 98683.

Potential start date in the next 2 weeks, end of February.

After covering this leave, this position will be for full time at our Beaverton office : 13635 NW Cornell Rd., Suite 160, Portland, OR 97229. This will help this position to be trained up and running, then will be moving to our smaller office in Beaverton to start our front desk at that location.

Our front desk is where our families and patients first come in to our space and feel welcomed to be with us.

If you are a thoughtful, patient, and a excellent problem-solver, that loves to help, this could be the position for you!

Responsibilities :

Receptionist : First point of contact for families at the clinic.

Client Interaction : Greet clients and families warmly upon arrival, ensuring a welcoming atmosphere. Address any questions or concerns promptly and professionally. Take initiative in helping parents, kids, and staff in our clinic.

Appointment Management : Schedule and confirm appointments for therapists. Manage the appointment calendar to optimize the utilization of therapists' time. This includes scheduling weekly therapy session and re-scheduling when patients call in. We utilize an EMR system, Fusion Web Clinic.

Communication : Answer phone calls and respond to emails in a timely manner. Provide information about services, appointment availability, and general inquiries.

Administrative Support : Assist with administrative tasks such as scanning, data entry, and maintaining client records. Ensure all client information is accurate and up-to-date.

Billing and Payments : Process payments, issue receipts, and handle billing inquiries. Coordinate with the billing department to ensure accurate and timely billing.

Office Coordination : Maintain a clean and organized front desk and waiting room area. Order office supplies and ensure that the office is stocked and well-maintained. Ability to handle multi-tasking demands of the front desk. Strong attention to detail.

Confidentiality : Handle sensitive client information with the utmost confidentiality and in compliance with HIPAA regulations.

Requirements :

Education : High school diploma or equivalent; additional certification in office administration is a plus.

Experience : Previous experience in a front desk or administrative role, preferably in a healthcare or therapy setting. Experience working with children and families is highly desirable.

Bonus Points :

Enjoy working with families and children

Enjoy continued learning and expansion of skills

Excellent interpersonal and communication skills

Excellent computer systems skills

Compassionate and patient demeanor

Working knowledge of medical terminology, medical practice management software, medical billing, scheduling, etc.

Perks :

Health, dental insurance

Paid time off and holidays

Professional development opportunities

Friendly and supportive work environment

Come join the fun and make a lasting impact on the lives of the children in our community!

Ideal hours would be Monday - Friday, 8 : 45 am - 5 : 15 pm

Interested candidates are invited to apply!

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