Administrative Intake Professional - SUD/MAT

Position Overview

The Administrative Intake Professional is responsible for answering, and prioritizing phone calls, scheduling intakes & appointments, Processing SUD/MAT referrals, receiving/sending faxes, collecting client payments, mail distribution, writing service encounters, general office duties as necessary, and other duties as assigned by the Director of Operations for Billing & Administration.

Summary of the Essential Duties and Responsibilities

• Operates central telephone station and responds to all calls immediately. Forwards Emergency calls to Crisis Response Services.
• Schedules all intakes & appointments.
• Handles all client information and Center activities in a confidential manner in keeping with Center policies.
• Contacts all clients 24 – 48 hours prior to their appointment to confirm.
• Contact clients after no-show/cancelation to reschedule.
• Taking detailed messages and relaying accurate information to appropriate person or clinician.
• Places calls to clients if requested by clinician.
• Refers specialized questions to the appropriate therapist or supervisor.
• Schedule support team meetings and groups.
• Complete intake paperwork for new clients.
• Collects cash, manages cash box, writes receipts and records cash payments in the EHR.
• Collects proof of insurance as requested, completes insurance verifications as necessary.
• Prepares forms for clients as indicated, (ROI, applications).
• Perform miscellaneous data entry (transfers, client update, etc.).
• Lock-up at the end of each day and secure office.
• Oversee the waiting room and report unusual activities to appropriate staff or supervisor.
• Effective use of technology and software including but not limited to: computers, phones, email, EMR, etc.
• Ability to work with difficult cases and vulnerable populations.
• Be helpful, respectful, approachable and team-oriented.
• Effective time management including but not limited to: planning ahead where possible and be punctual in person and work performed.
• Build strong working relationships and foster a positive work environment.
• Be receptive to feedback, willing to learn, and embrace continuous improvement.
• Complete all documentation, reporting, and other paperwork per agency standards.
• Attend all appropriate staff, organizational, and external meetings (as assigned).
• Work efficiently both independently and as part of a team.
• Authorization assistance to Wellness & Recovery Center.
• Other duties as assigned.

Minimum Qualifications:

• Ability to Respond to and tolerate difficult people and crisis situations.
• Strong communication, writing, computer and analytical skills.
• Ability to work independently with little or no supervision.
• Proficiency, professionalism, and good judgment skills.
• Bi-lingual is a plus.
• Experience in SUD field and/or recovery support preferred.
• Must have a valid driver’s license with clean driving record.
• Must be able to pass background check

Salary: Starting at $18.78/hr.

We are proud to be able to not only offer competitive compensations but also a benefit package that our employees love.

We offer all permanent full-time employees:

• Medical, Dental and Vision paid in full for employees and children beginning the 1st of the month following 30 days of full-time employment. Spousal/Significant other coverage at a nominal cost to employee of just $46.95 per month.
• Long term disability and life insurance paid for by the employer
• 5% of gross pay put into a retirement plan by the employer. Immediately vested, no match requirement.
• 11 paid holidays per year.
• 26 days paid time off per year.
• Revenue Share Opportunities.

Columbia Wellness is an Equal Opportunity Employer. Visit our website: www.columbiawell.org to learn more about our organization.

Columbia Wellness is a private nonprofit organization that has been serving the community for over 70 years!